Job Description

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The

City of Thunder Bay

provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together!

Watch this video to learn more about our City at:


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POSITION SUMMARY:

Under the general supervision of the Customer Service & Marketing Coordinator and the technical direction and guidance of the Box Office Coordinator, performs cashier duties for the Fort William Gardens operation.

MAJOR RESPONSIBILITIES:

Participates in the selling of tickets over-the-counter and by telephone on a computerized ticketing system and hard ticket sales for events held at the Fort William Gardens. Participates in the selling of tickets for other events (not held at the Gardens), but where the Box Office is used as a ticket outlet. Processes payments by cash, debit card and credit card. Answers telephone and counter inquiries relating to all events and general facility information. Completes cash reconciliation statements as per computerized sales summary and/or cash balance sheet for hard copy ticket sales. Maintains ticket printers and transelect machines, as necessary. Listens to concerns/complaints from the public and ensures information is directed to the appropriate personnel. Assists in keeping the office in a clean and orderly fashion. Performs such other related duties as may be assigned.

QUALIFICATIONS:

Minimum 16 years of age Must be at a basic skill level in word processing and spreadsheet software Must possess good community and public relations skills and have the ability to communicate and deal with the general public in a tactful and courteous manner Must have cash handling experience Must demonstrate initiative and show a positive attitude

CONDITIONS OF EMPLOYMENT:

Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC) Will be required to work irregular hours including weekdays, evenings, and weekends

General Information

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As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

ONTARIO HUMAN RIGHTS CODE:

It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

Photos Any certificates that have photo identification Driver's licences Police records checks

Note: The above documentation will be requested by the Human Resources & Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

ACCOMMODATION:

Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY:

Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866