Job Description

Job Overview

We are seeking a dedicated and organized Booking Agent to join our team. The ideal candidate will be responsible for managing reservations, coordinating schedules, and providing exceptional customer service to ensure a seamless booking experience. This role is vital in maintaining efficient operations and fostering positive relationships with clients and performers alike.

Duties

Respond promptly to booking inquiries via phone, email, or online platforms Manage and update the booking calendar to ensure accurate scheduling of events and appointments Coordinate with clients, performers, and vendors to confirm details and special requests Process reservations and issue confirmations or tickets as needed Maintain detailed records of all bookings, cancellations, and modifications Provide excellent customer service by addressing questions, resolving issues, and ensuring client satisfaction Collaborate with internal teams to facilitate smooth event execution and logistics Assist in developing promotional materials or campaigns related to bookings when necessary

Requirements

Proven experience in customer service, administrative support, or booking coordination preferred Excellent communication skills, both verbal and written Strong organizational skills with the ability to multitask effectively in a fast-paced environment Proficiency in scheduling software, CRM systems, or relevant digital tools is a plus Ability to remain professional and courteous when handling difficult situations or inquiries Detail-oriented with strong problem-solving abilities Ability to work independently as well as part of a team High school diploma or equivalent required; additional education or training in hospitality, event planning, or related fields is advantageous
Location: 500 Grande Allee E, Quebec City, QC G1R 2J7

Job Types: Full-time, Part-time

Pay: $28.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Company car Employee stock purchase plan Relocation assistance Tuition reimbursement
Work Location: In person