Job Description

We are looking for enthusiastic, positive, goal-oriented team players who want to work in a collaborative, friendly and supportive environment. Join our growing team and help more Canadians change their lives through nutrition! Booking Associates will be trained to discuss NutriProCan services, prices and to help match new clients with dietitians based on their needs. You will be responsible for responding to incoming calls, making outbound calls for appointment requests / warm leads, booking appointments and performing a variety of administrative and clerical tasks. Booking Associate Perks:

• Opportunity for a long-term career in private health care with the potential to advance your role in the areas of business development, marketing or operations
• Pride of working with a highly regarded and rated brand contributing to improving the health of individuals and families
• Learn about science-based nutrition and health through product and service knowledge training with an industry-leading team of registered dietitians
• Competitive compensation & health benefits (when moving to 30-hours/week), including performance-based bonuses. With bonus, we estimate your hourly wages will be $26.
• Work from home!

Booking Associate Responsibilities:

• Answer incoming calls
• Explain services to potential clients
• Book clients in an EMR and explain various forms for new clients
• Update payment information in the system and process payments when needed
• Perform outbound calls to respond to incoming inquiries and requests
• Send emails and texts to incoming inquiries and requests
• Track all activities in CRM
• Follow a pre-determined system and processes for outbound and inbound calls while meeting performance and quality metrics
• Complete calling campaigns to re-engage and book past clients
• Protect clients\xe2\x80\x99 and leads\xe2\x80\x99 privacy by maintaining the confidentiality of personal, health and financial information
• Perform other duties as assigned

Booking Associate Qualifications & Skills:

• Minimum high school diploma combined with a minimum of 2 years of relevant experience working in a fast-paced environment, providing a high degree of customer service
• Medical Clerk /Administrator Diploma preferred
• Two years of related experience in a customer service or inside sales environment required
• Experience in a health care environment preferred
• Clear & concise communication skills, both verbal and written
• Empathetic patient communication style, and patience when communicating with ESL clients or leads
• Demonstrate a high level of cultural awareness and appreciation for diversity
• Superior customer service skills
• Strong organizational skills; multitasking and time-management skills, with the ability to prioritize tasks
• Ability to work autonomously and demonstrate initiative, while being comfortable with asking for help when needed
• Ability to manage workplace stress in a fast-paced and dynamic work environment
• Tech-savvy and a quick learner to master web-based ERM, CRM, email, fax & calling systems
• Ability to be resourceful, proactive and use good judgment when issues arise
• Prior experience as a sales or customer representative or working in the service industry is preferred

Requirements:

• Ontario-based
• Eligibility to work in Canada
• Successful candidates are subject to a criminal background check for security clearance

NutriProCan thanks all applicants, however, only those selected for an interview will be contacted. Job Types: Part-time, Permanent
Part-time hours: 20 per week Salary: $20.00 per hour Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (required)

Experience:

• customer service: 2 years (required)

Work Location: Remote Application deadline: 2023-05-01
Expected start date: 2023-06-01