Job Description

If you're passionate about helping people, solving complex problems, and working in a dynamic, client-focused environment, here is an opportunity to empower communities across Atlantic Canada through Claims Expertise. At Desjardins, we're proud to serve members and clients across Newfoundland, New Brunswick, Prince Edward Island, and Nova Scotia delivering trusted insurance solutions with compassion and integrity. We're seeking a licensed and experienced professional to join our team as a Bodily Injury Claims Advisor. This role requires a strong foundation in claims handling, particularly in automobile liability and property insurance, along with working knowledge of medical and legal principles, provincial insurance regulations, and claims investigation techniques. You'll guide clients through complex claims with empathy and precision, leveraging your analytical skills, negotiation abilities, and sound judgment to ensure fair outcomes and uphold Desjardins' commitment to service excellence across the Atlantic region. More specifically, you will be required to:

Conduct thorough investigations and inspections to assess damages, estimate costs, and determine settlement amounts. Analyze medical, financial, and employment information to determine claim eligibility. Manage a dedicated caseload of bodily injury claims, while providing support with property insurance claims only during periods of exceptionally high volume in APD/Property. Negotiate settlements with clients, third parties, and legal representatives. Ensure claims are settled in accordance with Desjardins' standards, policies, and contractual obligations. Meet deadlines to maintain client satisfaction and avoid penalties. Represent our Client and Desjardins in negotiations and agreements with third parties and external partners.

What we offer

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Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria.*

What you bring to the table

Bachelor's degree in a related field A minimum of three years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Automobile liability claims experience Licensed to handle claims in Newfoundland, New Brunswick, and Prince Edward Island Intermediate knowledge interpreting medical reports, injury assessments, and rehabilitation plans. Intermediate knowledge provincial insurance regulations in Newfoundland, New Brunswick, Prince Edward Island and Nova Scotia Intermediate knowledge policy language, coverage limits, exclusions, and endorsements. Intermediate proficiency in French Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients Able to accommodate a home office

Complexity, Decision quality, Interpersonal Savvy
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Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.


If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Unposting Date

2025-08-31