Job Description

About Us

Blue Barn Pet & Hobby Farm is a BC-owned, 100% Canadian, retail pet store dedicated to pets, their people, and our community. We pride ourselves on excellent customer service, knowledgeable staff, and a welcoming environment for every customer and their pets.

Position Overview

The

Assistant Store Manager

supports the Store Manager in the daily operations of the store and helps lead the team to ensure smooth, efficient, and customer-focused service. This role requires leadership, strong organizational skills, and the ability to balance both people management and operational responsibilities.

Key Responsibilities

Lead by example with a strong work ethic, positive attitude, and problem-solving approach to daily challenges. Assist with hiring, training, coaching, supervising, and delegating to staff. Maintain and monitor high standards of customer service. Support with inventory management, including ordering, receiving, and stock control. Oversee store operations including opening, closing, and cash handling. Answer phones and assist customers with product inquiries and purchases. Ensure the store is clean, organized, and safe at all times. Support merchandising and product displays to maximize sales. Prepare monthly reports as directed by the Store Manager. Conduct performance reviews. Manage scheduling, track employee hours, and arrange shift coverage as needed. Step into leadership role in the absence of the Store Manager.

Qualifications

Previous retail or supervisory experience (pet industry experience is an asset). Strong leadership, communication, and team-building skills. Excellent customer service and problem-solving abilities. Organized, dependable, and able to manage multiple priorities. Proficient with basic computer programs (POS systems, scheduling, and reporting tools). * Ability to work flexible hours, including evenings and weekends as needed.