Job Description

About Freightcom:

Freightcom offers small, medium, and large-sized businesses an efficient and cost-effective shipping solution based on deep shipping industry knowledge.

Freightcom was founded in 2010 with a specific focus on the small parcel and low-volume LTL sectors. Since then, we have rapidly grown Freightcom into a world-class technology company offering innovative solutions with freight transportation services. Our unique blend of transportation expertise, market focus on the shipping and freight industries, and our superior technology platform have empowered us to continuously improve and innovate shipping solutions that are game-changing for customers.

We are seeking a highly skilled and motivated Billing Specialist with expertise in financial analysis, customer service, and dispute resolution to join our dynamic team. As a Billing Specialist, you will play a crucial role in reviewing and analyzing invoices, handling customer inquiries, and ensuring the accuracy of financial information. You will work collaboratively with cross-functional teams to deliver high-quality solutions that meet both business and customer requirements.

Responsibilities and Duties

Handle customer inquiries in a timely, professional manner via phone and e-mail. Address customer complaints, providing appropriate solutions and alternatives within specified time limits; follow up to ensure resolution. Initiate disputes with carriers on behalf of customers. Review and analyze invoices to ensure accuracy of information entered. Educate customers on best practices to avoid additional charges. Follow communication procedures, guidelines, and policies. Perform other duties as assigned.

Requirements:

Must have

Adherence to laws and best practices regarding dealing with customers and data. Comfort with handling numbers and processing financial information. High degree of attention to detail and trustworthiness. Excellent knowledge of MS Office (particularly Excel) and ER software (JDE or other).

Prefer to have

1 year of experience as a Billing Specialist. Experience in the Freight/Logistics Industry, particularly in LTL or Courier services.

Qualifications:

Bachelor's degree in Business Administration or equivalent.
Job Types: Full-time, Permanent

Pay: $40,000.00-$48,000.00 per year

Benefits:

Extended health care On-site parking Paid time off
Ability to commute/relocate:

Bolton, ON: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (required)
Experience:

Billing Specialist: 1 year (preferred) Freight/Logistics Industry: 1 year (preferred)
Work Location: In person