Job Description

Billing RepresentativeWho We AreThe Commonwell Mutual Insurance Group is not just another insurance company; we are a P&C Mutual company with solid grass roots within our community. We're proud to be a leader within the P&C industry offering a Mutual experience rich with history, opportunity and exceptional customer service. We are committed to profitable growth, team development, ingenuity, build on strong connections in our remote first work environment. We encourage a work-life balance and we are serious about what we do.Our Promise To YouHere at The Commonwell, we are all about Protecting Individuals, Together! Our vision is to continue to build an environment that develops and attracts the very best by empowering everyone to foster a workplace where everyone can perform at their very best, be their authentic self and bring their whole self to work.The OpportunityThis position provides ongoing support to all departments through processing all policy payments. Working within a team and individually, this role requires keen evaluation skills, strong decision-making techniques, superior customer service skills, and excellent written and verbal communication skills.Who You AreYou will be highly Organized and have excellent Time Management skills
You will demonstrate excellent Written and Verbal Communication Skills
You are great at Problem-Solving and Critical Thinking
You will be Adaptable and open to changing environments
You value and encourage others to have cooperative and collaborative conversations because diverse perspectives offer more creative solutions
You clearly communicate positioning on issues to Members and BrokersHow You Will Create An ImpactAccountable for tasks and transactions at all levels including, business processing, payments, written and verbal communication, internal reporting requirements, and internal customers in a timely manner
Handle incoming / outgoing calls
Process incoming / outgoing e-mails
Process activities in the billing system
Process account information changes
Process requests to amend policy billing method
Process payments for policies
Cash receipt and reconcile agency bill payments
Reviews queries and complaints and acts where necessary
Receives support, where required, in managing complex queries or complaints
Prepare referrals to The Commonwell's collection agencyWhat You Will BringEffective communication skills, verbal, non-verbal and written, and ability to communicate on all levels of the organization
Ability to perform moderate mathematical calculations is required
Sound ethics and confidentiality with exceptional customer service skills
Diligent attention to detail is essential due to the nature of work
Strong computer literacy, proficiency in Microsoft Office programs such as Word and Excel, as well as internet navigation
Thorough analysis, judgement, and problem-solving skills
Ability to multi-task and prioritize is a must
Ability to successfully collaborate with internal teams
Post-secondary education in the field of Accounting or 2 year's equivalent experience is considered an asset
Knowledge of the insurance industry is considered an assetPerks of Being a Commonwell Crew MemberRemote work environment
Flexible Work arrangements
Competitive Compensation Package
Training and Development Opportunities
Pension and savings programs
Paid volunteer days
Wellness and Recognition programs/Platforms

JOIN THE #Commonwell Crew! We saved you a spot!CompanyThe Commonwell Mutual Insurance GroupLocationUnderwriting - BillingOpening DateOct 02, 2025Closing DateOct 31, 2025

Job Type: Full-time

Benefits:

Company events Flexible schedule Paid time off Wellness program Work from home
Work Location: Remote