Job Description

Billing Associate

Location:

Virden, MB (On-site )

Employment Type:

Full-time, Permanent

Reports To:

Billing Team Lead

Overview:

In this role, the

Billing Associate

will be responsible for setting up and maintaining billing for customer accounts, adding service types and bundles, applying promotional pricing, processing payments and receipts, and managing billing-related service tickets. Additional tasks will also support technicians and customer experience personnel by generating service tickets and ensuring smooth, coordinated communication across departments.

Key Responsibilities:

Set up and maintain customer accounts in the billing system, including Internet, TV, Phone, and Fiber service packages, bundles, and promotional pricing

Ensure accurate application of bundling rules and promotional offers

Generate and distribute invoices; process billing adjustments as required

Process a variety of payment types, including EFTs, pre-authorized debits, and deposits

Reconcile transactions and assist with collections as needed

Create and manage billing-related service tickets for technicians and customer experience personnel

Resolve billing inquiries and service requests efficiently and professionally

Utilize billing and CRM systems to manage workflows and generate reports

Collaborate with internal departments to deliver a consistent, customer-focused experience

Qualifications & Experience:

Post-secondary education in Business Administration, Accounting, or a related field

Minimum 2 years of experience in billing, accounts receivable, or customer service (telecom experience is an asset)

Familiarity with billing and CRM systems is a strong asset

Proficient with Microsoft Excel and other Microsoft Office applications

Excellent verbal and written communication skills

High level of attention to detail and accuracy

Strong time management and organizational abilities

You'll Excel If You:

Enjoy problem-solving and streamlining processes to improve efficiency

Communicate clearly and confidently with customers and coworkers

Are adaptable and quick to learn new billing software and systems

Thrive in a fast-paced environment and can juggle multiple priorities with ease

Work Conditions:

Flexible on work location and open to discussing a hybrid work arrangement, depending on the candidate's experience, role requirements, and operational needs

Independent work in a quiet, focused environment

Regular use of a desktop computer and peripherals

Occasional overtime may be required




RFNOW Inc. offers competitive salary packages, an engaging work environment, and opportunities for professional growth and advancement.





If interested, please apply online by visiting www.rfnow.com/careers.

RFNOW Inc. is an equal opportunity employer. We welcome applications from people from all backgrounds and capabilities. Applicants are welcome request necessary accommodations throughout our employment process.

About RFNOW Inc.

RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including broadband wireless communication, fibre optics, network architecture/maintenance, directional drilling, cable plowing, line locating, tower building, residential and commercial service connections, and heavy equipment operation and maintenance. Learn more at www.rfnow.com