Job Description

The Opportunity:
Under Sunwing Vacations, we are looking for a Bilingual Travel Specialist to join us in making vacation dreams come true. As the Bilingual Travel Specialist, you will work with group travel bookings, and generate customer loyalty through excellent customer service, efficiency, and expert product knowledge. The Bilingual Travel Specialist manages all aspects of their wedding group travel files, including working with each individual guest, coordinating group file with tour operators/travel suppliers, payment collection, and all accounting pertaining to the file. The position reports to the Director, Travel & Operations, and will be located in Toronto, ON.
What You'll Do:

• Be responsible for maintaining an average group level of 25 wedding groups (average 30-50 passengers), with the expectation to provide individualized customer service to each guest and understand their specific needs within the group.
• Be responsible for maintaining a positive and trustworthy relationship with individual clients which will result in referral bookings.
• Create wedding invite websites for each group.
• Maintain up to date records on group booking form, invoicing, and group status.
• Be responsible for all accounting and balancing of group files.
• Provide an exceptional level of customer service to guests at all times.
• Manage customer service calls/emails and respond accordingly.
• Identify opportunities to sell add on features, such as excursions, insurance, etc.
• Process travel requests and payments with suppliers in a timely fashion.
• Review and issue travel documents.
• Responsible to maintain current destination travel requirements and product knowledge.
• Responsible for advising clients on all destination, documents, and airline requirements.
• Other duties assigned by management.

What You'll Need:

• Previous Travel Consultant experience, 1 year minimum
• Excellent written and oral communication skills
• Self-starter with strong sales aptitude
• Strong inter-personal skills, able to develop tight working relationship with customers and peers
• Strong negotiation and problem-solving abilities
• Demonstrates initiative and customer service excellence
• Experience with TTS, TravelWorks, Sirev, and other booking engines
• Proficient in Windows Office (Email, Excel, Word, etc.).
• Experience with group bookings.
• Strong organizational and customer service skills.
• Excellent communication skills.
• General understanding of accounting principles, experience with accounting programs preferred.
• Multitasking abilities and time management are critical.
• Experience with selling excursions, insurance, etc.
• Travel Industry experience a must, preferable with group travel experience.
• A process driven individual with a drive to succeed.
• Ability to work well under pressure.
• Maintain high level of organization and attention to detail.
• Great team player with positive attitude.
• TICO certification required

Work Abilities:

• Being able to manage multiple files with a variety of customers who have different expectations regarding service
• Rely on third parties for timely information requested by the customers
• Stay current with multiple promotions, internal and external
• Stay current with processes and system functionality

What We Offer:

• Hybrid Work Opportunities

• Great travel perks!
• GoodlifeCorporate Discount
• Comprehensive benefits package
• RRSP Matching Program

• Growth opportunities

• Free Parking
• Open concept, collaborative workspace

• Fresh Cafe with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives
• See for yourself!

Skills Required