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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
POSITION: Bilingual Solution Customer Success Manager - HCM
LOCATION: Montreal, Vancouver, Calgary, or Toronto
LANGUAGE REQUIREMENT: MUST be fully bilingual in English and French
PURPOSE AND OBJECTIVES:
S-CSMs have overall responsibility for the daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Customer Success services to ensure consumptions and product usage growth within assigned customers. The focus of this position is twofold, to maximize the value for customers of their investments in SAP HCM cloud products and promote revenue growth and protection.
The S-CSM HCM role is a specialist role within the Human Experience Management domain. The S-CSM HCM role has the responsibility of being the primary point of contact for our customers' HR stakeholders. This includes HR and IT organizations and stakeholders from multiple levels within our customers' organizations (from HR administrators and practitioners to C-Suite). The S-CSM HCM role requires knowledge that spans from SaaS to human resources practices.
EXPECTATIONS AND TASKS:
S-CSMs enable their customers' long-term success through multiple account management avenues. These are some of the core account management practices utilized.
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