Job Description

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

Wunderman Thompson is looking for a Bilingual Social Media Manager to join the team driving social media accounts for Microsoft. In this role, you will lead the day-to-day social media management for your assigned audiences. Your network and knowledge are within the software and technology sectors, with good knowledge of social audiences.

We are open to candidates in Toronto and Montreal.

What you\'ll do:

• Social Content & Planning | Manage the Canada social media content calendar for assigned audiences ensuring alignment with content strategy. Collaborate with Microsoft\'s PR team to integrate local stories and news into the social content calendar. Review regionally produced social media campaigns and content to ensure it aligns with brand and compliance guidelines. Community management including replying to comments & messages received across social media channels. Ensure all Microsoft social compliance and channel standards are consistently met.
• Reporting | Ongoing organic reporting, social listening & influencer outreach. Regular tracking, reporting, and analysis generating actionable insights and learnings. Provide ongoing competitive benchmarking, best practices, and innovative ideas to the team. Stay abreast of digital/social trends.
• Events Support | Advise on best social media practices for event coverage. Build social strategy and planning for local events in collaboration with Events Marketing Coordinators. Provide local live event coverage on social media channels. Manager post-event reporting and coverage.
• Stakeholder Engagement | Ensure regional guidelines for setting up and managing social channels are followed. Be a local social media expert on tone of voice, platform features and corporate tools. Inform local stakeholders if a crisis management situation arises and support accordingly. Educate & support Microsoft stakeholders on social media best practices, trends, and insights.

Who you are:

• Collaborative | Work effectively across different teams and personalities.
• Self-Starter | Proactive, positive, and adaptable with a problem-solving approach. Able to learn and adapt to new technologies and trends.
• Focused | Able to manage competing deliverables and prioritize urgent tasks. You place an importance on the details and have a desire for excellence.

What you\'ll need:

• 2 to 3 years of community management experience, including experience with B2B communications.
• English and French fluency required.
• Experience developing platform-agnostic social strategies, with channel thinking beyond Facebook and Twitter.
• Proven understanding of how technology solutions are implemented today.
• Advanced skills with Sprinklr an asset.
• Knowledgeable about analytics and social listening platforms an asset.
• Knowledge of Microsoft - particularly PowerPoint and Excel - brand and products an asset.

What we offer:

• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviours to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally.

Wunderman Thompson welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency. For more information, please visit and follow Wunderman Thompson on our social channels via , , , and .

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