Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Looking for a new challenge and want to join a Fortune 500 company focused on technology and innovation? Are you interested in pursuing a career in sales? At Global Payments, you\xe2\x80\x99ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a team of established sales professionals and leaders and get the chance to excel and earn what you deserve!

What\xe2\x80\x99s in it for you?

Base salary ($55,000) + bonus (of up to $15,000)

Other incentives

Benefits after 30 days

Coaching from top of class sales professionals and leaders

Growth and development

Innovative and established industry

Fast paced and challenging environment

Ready to make the move? You\xe2\x80\x99re one step closer to a new exciting career - APPLY NOW!

Job Summary:

The primary purpose of the Senior Account Advisor is to generate revenue, retain existing merchant accounts and maintain an excellent relationships by relationship building and providing superior customer service for high value, small and medium enterprise.

Essential Responsibilities:

Revenue Generation

Identify all sales opportunities within assigned Small Business Portfolios.

Cross Sells/Up Sells of bank card services.

Terminal sales and upgrades.

Re-pricing of merchants to profitable level where applicable.

Promote and Sell additional services offered by Global Payments and Existing Partners (Eigen/Givex Gift Card, Kids Future, Pre pay, etc).

Customer Retention / Account Maintenance

Handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BP.

Add Locations Setups and perform equipment setups

Leading Integration Projects

Account Changes and New Merchant Location Setups

Integrated POS Setups

Leading RFP Projects

Special Projects for Large Merchant Chains

Customer Service

One stop Resolution

24-48 hour follow up with all Voice mail, Trackers, Emails

Strong follow up for all setups and orders

Minimize all escalation issues at first point of contact

Documenting all issues in Tracker with follow up resolutions

Required Qualifications:

Post Secondary education, preferably with focus on Business, Sales and Marketing.

1-2 years of Sales experience, preferably inside sales experience.

Bilingual in English and French

Strong negotiation skills and oral and communication skills.

Strong outbound and inbound phone sales skills.

Strong telephone and relationship building.

Strong interpersonal skills with an emphasis on sales/superior customer service skills.

Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions.

Effective time management / organizational skills to deliver products and services to clients.

Strong knowledge of several of PC based applications including: Word, Excel, Outlook, and Intranet.

Strong analytical skills required to work independently, escalate to management where necessary.

Demonstrate a willingness in learning and understanding all Global Payments Services, Products and Rate Structures.

Who are we?

Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It\xe2\x80\x99s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

How we care about our people:

Real opportunities to grow professionally

Collaborative, friendly work environment with a relaxed, casual dress code

Health insurance

Short-Term and Long-Term disability coverage

Life insurance plans

Retirement savings programs

Employee stock purchase program

Employee assistance program

Tuition reimbursement program

Gym membership corporate rates

Volunteering opportunities

Safe place for the LGBTQIA2+ community

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We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

#LI-Onsite

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments