Job Description

French and English - mandatory requirement. Language Skills will be tested during recruitment process.

Job Location: Mississauga.

Job Summary:

Reporting to the Manager of Operations, the

Bilingual Sales Administrato

r provides vital support to the sales team by handling a variety of administrative and clerical tasks. In this role, you will be the first point of contact for our customers, providing exceptional service while also driving sales through effective communication and upselling techniques. The ideal candidate will possess strong interpersonal skills and the ability to analyze customer needs to offer tailored solutions.

The ideal candidate will have excellent communication skills in both English and French, strong attention to detail, and a passion for sales and customer service.

Job Duties:

Engage with customers via phone, email, and chat to provide information about products and services (both English and French) Utilize effective phone etiquette to ensure a positive customer experience Analyze customer inquiries and provide appropriate solutions or escalate issues as necessary Perform data entry tasks accurately to maintain up-to-date customer records Upsell products and services based on customer needs and preferences Maintain a high level of product knowledge to effectively assist customers Collaborate with team members to meet sales targets and enhance customer satisfaction Follow up with customers to ensure their needs are met and gather feedback for continuous improvement

Qualifications:

Excellent communication skills, both verbal and written; proficiency in English and French is mandatory and will be tested during recruitment process College or university degree in business, marketing, or a related field 2+ years of experience in sales supports or lead generation in a retail environment will be considered a strong asset Strong attention to detail and organizational skills Proficiency in CRM systems and Microsoft Office Products (Word, Excel, PowerPoint, Outlook) Experience and ability to analyze customer needs and recommend appropriate solutions will be considered an asset Demonstrated ability to upsell products effectively while maintaining customer trust Ability to work in a fast-paced environment while managing multiple tasks efficiently Customer oriented with a focus on delivering an exceptional experience Ability to work independently and as part of a team in a fast-paced environment

About the Company:

Total Cart Management is the pioneer in the manufacturing and maintenance of shopping carts and various mobile equipment in large retail stores. TCM is the leading cart service company in the United States and Canada. Our general operations, based in Mississauga, Ontario, manage all maintenance, repair, and service call activities for corporate and independent retailers in Canada.

We appreciate all applications; however, only selected candidates will be contacted.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Paid time off Tuition reimbursement Vision care Wellness program Work from home
Application question(s):

If on an Open Work Permit, when the authorization expires?
Experience:

Sales and Customer Service: 2 years (required)
Language:

French (required) English (required)
Location:

Mississauga, ON L4W 2R2 (required)
Work Location: In person