Job Description

Company Description

LI-REMOTE

Momentum Financial Services Group, formerly Money Mart Financial Services is a leading provider of financial services in North America. For 40 years we\'ve been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 450 locations and robust digital and mobile platforms, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart\xc2\xae brand and in Quebec as Insta Cheques\xc2\xae and in United States as Money Mart\xc2\xae and The Check Cashing Store\xc2\xae.

Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute over two hundred & fifty thousand dollars annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.



GENERAL FUNCTION

The Revenue Optimization Specialist will report into the Revenue Optimization Team. The Revenue Optimization Team provides a second line of defense for fraud and revenue opportunities for Check Cashing, Loans and Business Accounts. The Revenue Optimization Specialist is responsible for providing a high level of customer service support for retail stores and digital customers in Canada and the Unites States. Revenue Optimization Specialist primarily provide subject matter assistance related to the check cashing product, however, support other products (such as loans and business accounts) as well.

DUTIES/RESPONSIBILITIES

• Provide exceptional customer service via a friendly demeanor, genuine willingness to provide assistance and solve customer issues and clear, concise communication.
• Acquire and maintain knowledge of relevant products (Check Cashing, Business Accounts and Loans) and current support policies in order to provide technically accurate solutions to users.
• Participate in training workshops as required.
• Meet standards in all key performance indicators and metrics as directed by management.
• Be available to timely respond and resolve issues.
• Support store personnel and provide customer service on collection matters when collectors are not available.
• Maintain all necessary records requited for document retention.
• Extensive understanding of all company policies and procedures
• Interface directly with store staff via telephone, chat and e-mail
• Additional tasks as assigned

Qualifications

EDUCATION

• High School Diploma Required
• Secondary Education preferred.

EXPERIENCE

• 2-5 years of Financial Services store experience
• 2-5 years Microsoft Word, Excel, and Outlook experience

SKILLS

• Excellent verbal communication skills
• Demonstrated exceptional customer service.
• Ability to thrive in a fast-paced team environment.
• Ability to be confident, assertive, well-organized, and detail oriented.
• Prior experience in Microsoft Word, Excel, and Outlook
• Technical proficiency in relevant operating systems, applications, and/or languages is required.
• Ability to work within flexible shifts scheduled to operate "retail business" hours of operations.
• Excellent communication skills, strong problem solving and technical writing skills.
• Problem Solving, specifically basic problem solving related to our products, services and systems.

Additional Information

BENEFITS

• Medical / Dental/ Vision benefits available
• Company paid life insurance
• Paid holidays
• PTO / 401K / Tuition Reimbursement
• All your information will be kept confidential according to EEO guidelines.

We invest in our employees, and offer extensive training, and development programs to set you up for future success. If we sound like a fit and you\xe2\x80\x99re ready to start an exciting career with an organization that encourages employee growth, apply today! We look for bright, energetic, motivated individuals who are interested in learning and developing their career.

Momentum Financial Services Group