Job Description

Job Posting: BILINGUAL (FRENCH/ENGLISH) Receptionist / Office Administrator at Desjardins Insurance

Location:

Dieppe, NB



Full-Time

Join Desjardins Insurance - Where Service Meets Excellence

Desjardins Insurance is a recognized leader in the Canadian insurance industry, known for our commitment to exceptional client service and community-focused values. We're currently seeking a

Bilingual Receptionist / Office Administrator

to join our dynamic team. If you're highly organized, detail-oriented, and thrive in a fast-paced environment, this is your opportunity to make a meaningful impact.



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Position Overview

As the

Receptionist / Office Administrator

, you'll be the first point of contact for clients and play a vital role in ensuring smooth day-to-day operations. This role is ideal for a proactive multitasker who enjoys supporting both clients and internal teams with professionalism and care.



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Key Responsibilities

Client Service & Communication

Greet and assist clients with inquiries related to policies, coverage, and claims. Provide clear guidance on insurance products and policy changes. Build strong, respectful relationships with clients by understanding their unique needs. Resolve service issues efficiently, aiming for first-contact resolution. Maintain accurate and confidential records of client interactions. Stay up-to-date on industry trends, product updates, and regulatory changes.

Reception & Communication Management

Answer and manage incoming calls: screen, redirect, and take messages. Ensure timely and accurate message distribution to relevant team members.

Operational & Administrative Support

Manage daily operational tasks, including non-payment follow-ups and message tracking. Handle bank deposits and payments with precision. Process incoming and outgoing mail, packages, and deliveries. Support sales and service teams in achieving client service and sales goals.

Office & Resource Management

Monitor and order office supplies to maintain inventory levels. Assist with document preparation, scheduling, and project coordination.
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Qualifications

Associate's degree or higher in office/business administration (preferred). Minimum 2 years of experience in a receptionist or administrative role. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office and office management systems. Commitment to delivering outstanding customer service. General Insurance License (Level 1 or 2) is an asset, but not required at the time of interview.

Fully bilingual in English and French, with strong verbal and written skills.

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Why Join Us?

Competitive Salary

: $47,500-$50,000 annually, plus commission opportunities.

Comprehensive Benefits

: Health coverage begins after a 3-month probation period.

Career Development

: Access to professional growth and advancement programs.

Supportive Environment

: Be part of a team that values collaboration and excellence.
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How to Apply

Interested candidates are invited to submit their

resume and cover letter

outlining their qualifications to:

natalie.leblanc@desjardins.com

We thank all applicants for their interest. Only those selected for an interview will be contacted.