Job Description

Why join m-Health Solutions?

As a member of our

Patient Support Associate

, you will make a daily impact on the lives of others. Apply today and you will get a chance to work alongside motivated people who all share the mission of making healthcare better!
Our team consists of passionate people who bring together a variety of experiences, backgrounds, and perspectives. We celebrate the diversity of our people and one of our biggest company values is creating a work environment where everyone feels welcome.

Our Story:

Since 2010, m-Health Solutions has been providing innovative cardiac monitoring technologies and cloud-based reporting services throughout Canada. At m-Health, we focus on improving the patient monitoring experience while suppling connected patient care which reduces wait times and hospitalization costs. Our wearable ECG technologies allow patients full mobility to go about their daily routine, which dramatically improves patient compliance and quality of care. We are dedicated to improving patients' quality of life by enabling healthcare providers to rapidly diagnose, treat and manage their patients using our leading-edge mobile health monitoring technologies and services.

As part of our Patient Support team, you will be responsible for managing inquiries from doctors, clinics, hospitals, and patients via phone, mail, fax, email, or virtual methods.

Some tasks include:

Open and maintain patient accounts by recording information Processing and logging incoming calls into CRM/Medical record system Communicate with patients, clinics, and other facilities to provide status and progress of referrals using proprietary virtual systems Updating patient information as required Maintain operations by following policies and procedures as well as reporting required changes Maintain patient confidence and protect operations by keeping information confidential Contributes and collaborates with the team to accomplish related tasks Forward and escalate inquiries to the relevant managers, colleagues and/ or departments

The ideal candidate will have:

Bilingual - French language mandatory. A positive and up-beat attitude, Excellent communication skills, Be a creative thinker with a strong work ethic. Patience in dealing with people will be essential. In addition, the candidate will require skills such as decision making, positivity, time management, motivation, flexibility, problem-solving, critical thinking, and conflict resolution.

Technical skills

Processing and logging incoming calls into CRM/Medical record system Open and maintain patient accounts by recording information Contacting patients to give them accurate feedback on the progress of their referrals using proprietary virtual systems
Thank you,

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Application question(s):

Are you fluent in French?
Work Location: In person