Job Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve \xe2\x80\x93 we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow\xe2\x80\x99s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we\'re so much more than a distribution company. We\'ve automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions.

Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all. At McKesson Canada, you\'ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that\'s vital to us all.

The Patient Services Specialist is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to explore and obtain coverage for the prescribed medication as well as management of the patient cases.

Responsibilities:

• The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program
• Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
• Conduct information and conduct patient financial assessment eligibility based on program guidelines
• Provide responses to general inquiry calls based on information provided as part of the program materials
• Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment
• Proactively monitor the patient\'s file to ensure that reimbursement and financial assistance renewals are done in a timely manner
• Process documents supporting the patient\'s care, including infusion reports, lab results, copays
• Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
• Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
• Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient
• Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level
• Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing.

Minimum Requirements:

• Typically requires 5 + years of related experience

Additional Skills:

• Experience in the healthcare, pharmaceutical or insurance industry would be an asset
• Strong customer service, communication, problem solving skills required
• Comfortable working in a contact center environment
• Proficient in Microsoft Office applications (Word/Excel)
• Team Player
• Post-secondary education or equivalent
• Organized with a high attention to detail
• Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)
• The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible

McKesson touche la vie des patients en \xc5\x93uvrant dans pratiquement tous les aspects des soins de sant\xc3\xa9 dans le but d\xe2\x80\x99am\xc3\xa9liorer la sant\xc3\xa9 en g\xc3\xa9n\xc3\xa9ral. Chaque jour, McKesson Canada a une incidence sur la vie de 12 millions de Canadiens. L\xe2\x80\x99entreprise propose plus de 35 000 produits dans 12 centres de distribution et assure la distribution \xc3\xa0 6 300 pharmacies de d\xc3\xa9tail, 1 350 h\xc3\xb4pitaux, centres de soins de longue dur\xc3\xa9e, cliniques et \xc3\xa9tablissements partout au Canada. Toutefois, McKesson Canada est beaucoup plus qu\xe2\x80\x99une entreprise de distribution. Elle a automatis\xc3\xa9 2 500 pharmacies de d\xc3\xa9tail et distribue chaque ann\xc3\xa9e plus de 100 millions de doses de m\xc3\xa9dicaments gr\xc3\xa2ce \xc3\xa0 ses solutions d\xe2\x80\x99automation.

Les fabricants, les fournisseurs de soins de sant\xc3\xa9 et les patients comptent sur nous pour une gamme compl\xc3\xa8te de services qui contribuent \xc3\xa0 la qualit\xc3\xa9 et \xc3\xa0 la s\xc3\xa9curit\xc3\xa9 des soins de sant\xc3\xa9 au profit de tous. Chez McKesson Canada, vous nous aiderez \xc3\xa0 accomplir notre mission : am\xc3\xa9liorer la vie des gens et faire progresser les soins de sant\xc3\xa9. Travailler ici repr\xc3\xa9sente une occasion d\xe2\x80\x99\xc3\xa9difier une industrie qui est vitale pour nous tous.

Le sp\xc3\xa9cialiste des services aux patients fait partie int\xc3\xa9grante de l\xe2\x80\x99\xc3\xa9quipe des Services aux patients et est responsable de la coordination et de la prestation des services li\xc3\xa9s aux programmes de soutien aux patients offerts par les Services sp\xc3\xa9cialis\xc3\xa9s McKesson. Ce poste n\xc3\xa9cessite des interactions avec les patients, les compagnies d\xe2\x80\x99assurance, les pharmacies, les m\xc3\xa9decins et d\xe2\x80\x99autres professionnels de la sant\xc3\xa9 (PS) pour explorer et obtenir une couverture pour le m\xc3\xa9dicament prescrit ainsi que la gestion des cas des patients.

Responsabilit\xc3\xa9s:

• Le sp\xc3\xa9cialiste des services aux patients sera responsable de l\xe2\x80\x99inscription en temps opportun du patient au programme de soutien aux patients
• Assurer la liaison avec le patient, l\xe2\x80\x99assureur et le m\xc3\xa9decin concernant la documentation requise pour une couverture de remboursement maximale, y compris l\xe2\x80\x99exploration de tous les assureurs publics et priv\xc3\xa9s et fournir les recours hi\xc3\xa9rarchiques de l\xe2\x80\x99employeur au besoin
• Recueillir de l\xe2\x80\x99information et v\xc3\xa9rifier l\xe2\x80\x99admissibilit\xc3\xa9 du patient \xc3\xa0 l\xe2\x80\x99aide d\xe2\x80\x99une \xc3\xa9valuation financi\xc3\xa8re en fonction des directives du programme
• Fournir des r\xc3\xa9ponses aux demandes de renseignements g\xc3\xa9n\xc3\xa9raux en fonction des renseignements fournis dans le cadre du mat\xc3\xa9riel du programme
• Coordination avec les pharmacies sp\xc3\xa9cialis\xc3\xa9es et de d\xc3\xa9tail pour s\xe2\x80\x99assurer que le patient a acc\xc3\xa8s au traitement requis
• Surveiller proactivement le dossier du patient pour s\xe2\x80\x99assurer que les renouvellements de remboursement et d\xe2\x80\x99aide financi\xc3\xa8re sont effectu\xc3\xa9s en temps opportun
• Documents de processus \xc3\xa0 l\xe2\x80\x99appui des soins du patient, y compris les rapports de perfusion, les r\xc3\xa9sultats de laboratoire et les quotes-parts
• Recevoir, enregistrer et signaler les \xc3\xa9v\xc3\xa9nements ind\xc3\xa9sirables conform\xc3\xa9ment aux exigences du fabricant de produits pharmaceutiques
• Participer et assister aux activit\xc3\xa9s d\xe2\x80\x99am\xc3\xa9lioration continue du service li\xc3\xa9 aux processus, \xc3\xa0 la qualit\xc3\xa9, \xc3\xa0 la formation, etc.
• Maintenir les niveaux de service dans la gestion des cas, y compris les taux de r\xc3\xa9ponse par t\xc3\xa9l\xc3\xa9phone et le d\xc3\xa9lai avant le premier contact avec le patient
• \xc3\x89v\xc3\xa9nements ind\xc3\xa9sirables signal\xc3\xa9s dans les vingt-quatre heures suivant la r\xc3\xa9ception et tout autre indicateur cl\xc3\xa9 de performance \xc3\xa9tabli comme niveau du programme
• Effectuer la saisie de donn\xc3\xa9es, r\xc3\xa9pondre aux appels entrants, passer des appels sortants, g\xc3\xa9rer les logiciels de courriel et de t\xc3\xa9l\xc3\xa9copie et exercer des fonctions administratives g\xc3\xa9n\xc3\xa9rales, y compris la t\xc3\xa9l\xc3\xa9copie et le classement

exigences minimales:

• Exige habituellement plus de cinq ans d\xe2\x80\x99exp\xc3\xa9rience connexe

autres comp\xc3\xa9tences:

• Avoir une exp\xc3\xa9rience dans le secteur des soins de sant\xc3\xa9, des produits pharmaceutiques ou de l\xe2\x80\x99assurance est un atout
• Solides aptitudes pour le service \xc3\xa0 la client\xc3\xa8le, la communication et la r\xc3\xa9solution de probl\xc3\xa8mes
• Aisance \xc3\xa0 travailler dans un environnement de centre de contact
• Ma\xc3\xaetrise des applications Microsoft Office (Word/Excel)
• Esprit d\xe2\x80\x99\xc3\xa9quipe
• \xc3\x89tudes postsecondaires ou l\xe2\x80\x99\xc3\xa9quivalent
• Organis\xc3\xa9, avec un grand souci du d\xc3\xa9tail
• Flexibilit\xc3\xa9 dans la rotation du travail ou la vari\xc3\xa9t\xc3\xa9 des heures de travail (les heures d\xe2\x80\x99ouverture sont de 8 h \xc3\xa0 20 h du lundi au vendredi)
• Le titulaire de ce poste fournira un soutien quotidien aux clients internes et/ou externes \xc3\xa0 l\xe2\x80\x99ext\xc3\xa9rieur du Qu\xc3\xa9bec et/ou des \xc3\x89tats-Unis. Par cons\xc3\xa9quent, il/elle doit ma\xc3\xaetriser l\xe2\x80\x99anglais parl\xc3\xa9 et \xc3\xa9crit. Veuillez noter que le nombre de postes n\xc3\xa9cessitant des comp\xc3\xa9tences en anglais a \xc3\xa9t\xc3\xa9 limit\xc3\xa9 dans la mesure du possible.

Career Level \xe2\x80\x93 IC Business Support \xe2\x80\x93 B4

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That\xe2\x80\x99s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$45,000 - $75,000

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants\' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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