Job Description

Reporting to the Director of Billing and Call Center Services, the successful candidate must have advanced proficiency in both the English and French languages. The schedule currently hiring for is approximately 24 hours/week between Monday-Friday, including occasional Saturdays. Position will work remote, but must be a resident of New Brunswick.

DUTIES AND RESPONSIBILITIES

The duties for this position will include, but not be limited to, the following:

• Utilizing calendars, managing excel spreadsheets, to enable the scheduling and booking of utility meter upgrade appointments.

• Performing outbound and receiving inbound calls for scheduling and booking of these appointments, using Work Force Management (WFM) systems.

• Escalation of customer concerns/complaints to Operations team and/or Supervisor.

• Clerical activities to support operations teams and administrative activities.

• Perform other related duties as assigned.

QUALIFICATIONS

• High school diploma or higher

• Bilingual Advanced Level Certificate from New Brunswick\'s Language Proficiency Evaluation, or other accredited evaluation service.

• Strong soft skills (clear communication, listening skills, self-control, positive attitude, assertiveness, conflict resolution, empathy, and taking responsibility)

• Proficiency with Microsoft Office programs, such as Excel and Word

• Technical skills such as data preparation and reporting

• Strong analytical skills with the ability to identify opportunities for improvement and the capacity to develop and implement appropriate solutions

• Be a highly motivated team player with strong interpersonal skills to interact with both internal and external clients

• Ability to work with minimal supervision

Olameter is one of the largest meter servicing companies in North America with over 1,500 employees providing services in 30 states and provinces to over 300 utilities.

Olameter is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state/provincial, or local laws. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please contact us at 1-800-903-7003.

If you want to take the next step in your career, we encourage you to apply today! #INDLCA

Olameter