Job Description

Position: Bilingual Order Desk/Bilingual Customer Service Representative
Location: Pickering - Hybrid
Job Type: Permanent

We are looking for a dedicated and dynamic individual to join our client\'s team as a Bilingual Customer Service Representative in the Pickering. Our clients provide a competitive income, benefit packages, and a friendly work environment with prospects for advancement. We\'d love to meet you if you\'re passionate about customer service and meet the standards!
To succeed, you must have at least 2 to 3 years of customer service experience, be fluent in French and English (written and verbal) to communicate with customers across Canada, be able to work in a fast-paced environment, and be proficient in Microsoft Office Suite and other relevant software programs.
Responsibilities involve:

- Process and expedite orders efficiently
- Assist with placement of orders, errors and cancellations and ensuring accurate documentation
- Meet delivery commitments and liaise with Planners if needed
- Enhance delivery performance and identify opportunities for improvement
- Promptly resolve customer/FSR queries via email, phone, or fax
- Maintain minimal backlogs and aging on requests such as orders, expedites, and returns
- Monitor open orders and drawing hold reports; updating sales orders accordingly
- Provide product information, cross-references, availability, and technical details to customers and FSRs
- Propose solutions for product malfunctions and follow through on action steps
- Effectively interpret data from the ERP system
- Collaborate with different teams to resolve customer inquiries and address issues
- Log information in SAP
- Issue credits, debits, and paybacks in a timely manner, investigating and gathering proof as needed
- Collaborate with the customer service supervisor to maintain top-tier service levels
If this sounds like you, please send your resume in Word format to Twinkle Gandhi at twinkle.gandhi@quantum.ca.
REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here.

OUR VIRTUAL DOORS ARE OPEN! We\'re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

Services de Gestion Quantum Lt\xc3\xa9e

Founded in 1968 in Montr\xc3\xa9al, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering...

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