Job Description

TD Description

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story:

Department Overview

TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible, and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients. TDMS is the only Canadian fully bank-owned and operated merchant acquirer, managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement. This end-to-end capability is a competitive advantage for TD, uniquely enabling the bank to meet more of the financial needs of our Business Banking clients.

As a trusted business partner, TD Merchant Solutions offers a full range of payment processing solutions and payment innovation for all types of businesses, including some of Canada's largest retailers.

Job Requirements

Qualifications:

• Bilingual in French and English required
• Superb sales and negotiation skills
• Problem solving oriented
• Able to work under minimal supervision, and under pressure
• Excellent phone techniques and, good aptitude to communicate effectively
• Demonstrate tact, diplomacy and patience towards customers
• Excellent verbal and written communication skills
• Good working knowledge of sales, credit and pricing policies
• Strong customer-centric approach.
• Knowledge of Merchant Services industry.
• Working knowledge of practices and procedures as related to Visa Canada.

Hours

37.5



Customer:

• Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall merchant customer experience
• Help drive our LEI/CEI program results and demonstrate our Comfort Promise

Financial Results:

• Possess strong financial acumen and have the ability to quickly analyze the customer's existing MS metrics and competitive offerings while not significantly compromising the margins of the account
• Present solutions that enable and support the merchant and to attain business metrics and/or save results
• Take advantage of all opportunities to sell TD Merchant Services products and services by proactively acting on customer needs.

Operational Results and Risk Management:

• Able to multitask in a fast pace environment.
• Call welcome calls, make outbound calls
• Achieve planned adherence and average handle time goals to ensure service levels are achieved
• Ensure administrative and call quality control is completed at an above average level.
• Elevate through the proper channels and manage the completion all related Pricing requests within established timeliness
• Ensure to follow up on customer concerns within a timely fashion.

Employee:

• Contribute to a positive working environment
• Actively participate in the performance management process
• Meet professional/personal development objectives by utilizing learning maps
• Actively participate in regular meetings and coaching sessions

Community:

• Actively promote TD's Brand within the community through participation and leadership in community business groups, initiatives, fundraisers, TD sponsored initiatives, community events, etc.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Business Line

TD Commercial Banking

Job Category - Primary

Commercial Banking

Job Category(s)

Commercial Banking

Job Family

Merchant Solutions

Time Type

Full Time

Employment Type

Regular