Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working ArrangementRemoteThe opportunityManulife\xe2\x80\x99s Wellness, Disability and Life Team is looking for Canadian Armed Forces Disability Case Managers for our Halifax office (however the role is flexible and remote or hybrid work is optional)As a Case Manager for the CAF LTD plan, you will be required to support our plan members across Canada through illness, recovery and return to work by providing them with disability benefits and proactive case management focused on return to work. The role involves the ability to apply critical judgment when determining whether to issue disability payments, strong analytical skills when reading contractual wording and medical information, prioritizing and actioning tasks daily and a considerable amount of telephonic communication. This role is specific to the opportunity of working with military Veterans who have served our country, and is often rewarding work.ResponsibilitiesProactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.Actioning daily administrative tasks that would include responding to emails and telephone calls within 24 hours, monitoring tasks associated with caseload and sending out correspondenceAssessing claims based on contractual, medical, and vocational barriersDeveloping strong relationships and frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (ie disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolutionWriting letters to communicate pertinent benefit related information based on analytical reasoningDemonstrating resiliency, empathy and compassion when listening and communicating with plan members regarding potentially sensitive physical and mental health information that may involve delivering difficult claims related decisionsWhat motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking forA bachelor\xe2\x80\x99s degree in a healthcare program or equivalentBackground in a health-related field would be an assetThe ability to make difficult decisions within tight time constraintsDisability management and/or Group Benefit knowledge, an assetAt ease with both incoming and outgoing callsAbility to work well as both a team member and an independent self-starterStrong organization and prioritization skills required to manage different types of tasksExcellent written and oral communication skills in both French and EnglishComputer skills would be an asset (MS Office, typing skills, transcription skills etc)Awareness and general knowledge of Canadian Armed Forces would be an assetWhat can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first culture
We lead with our Values every day and bring them to life together.Boundless opportunity
We create opportunities to learn and grow at every stage of your career.Continuous innovation
We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.#LI-REMOTEAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Salary & BenefitsThe annual base salary for this role is listed below.Primary Location CAN, New Brunswick - Full Time RemoteSalary range is expected to be between $48,075.00 CAD - $80,125.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

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