Job Description

If you are looking to join one of Canada\'s fastest growing companies, goeasy Ltd. is the place for you! Certified as a Great Place to Work\xc2\xae, recognized among Canada\'s Most Admired Corporate Cultures, GTA\'s Top 100 Employers, one of Canada\'s Top 50 Fintechs, North America\'s Most Engaged Workplaces, and placed on the 2022 Report on Business Women Lead Here list, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial, and LendCare.

The goeasy Channel Enablement team is on a mission to make sure our field team has everything they need to be successful. We plan to create an effective knowledge management ecosystem that gives our employees access to exactly what they need, in the most flexible way, exactly when they need it. We\'ll create standards for knowledge transfer and build the most unique connection we\'ve ever had with our employees.

Here\'s how you\'ll stand out:

goeasy Ltd. is seeking a Bilingual Learning Facilitator to support and develop our employee learning experience. As a Learning Facilitator, you will use your understanding of building relationships with your customers to help new front line team members connect with customers, offer the right solutions and, most importantly, create a best-in-class customer experience. You will become an expert in goeasy\'s sales methodology and apply it to sales and collections scenarios in our branches, stores and call centres.

Most importantly, you are a great team player and an excellent facilitator. As someone with a passion for better-than-best customer service, you will be able to show people how to bring out their inner sales and collections agents and provide our customers great service and support.

What you will do as a Bilingual Learning Facilitator:

• Analyze day-to-day need for training
• Plan and coordinate instructor-led training (ILT) or virtual instructor-led training (VILT) sessions, including arranging for flights and hotel accommodations for participants
• Develop materials required for training (e.g., outlines and handouts)
• Conduct training sessions for new and current front-line employees
• Develop new approaches and techniques for improving training programs
• Identify issues in the training process by collecting feedback from trainees and stakeholders
• Evaluate training success by measuring trainee performance post-training
• Stay up to date on the latest market trends and demands of a sales and collections environment
• Fill available training sessions, attracting trainees by providing information about sessions to appropriate stakeholders (e.g., BMs, RMs, DVPs)
• Apply and stay up to date on new training methods and techniques
• Maintain up to date understanding of goeasy\'s product offerings and process changes
• Collaborate with the Knowledge Management team on training and learning projects as needed

Who you are as the successful candidate:

• Bilingual (En/Fr) with strong spoken and written skills in both languages
• 3-5 years of experience in a customer facing environment (Sales or Financial experience is preferred)
• Proven experience training others to elevate their skills and meet team objectives, preferably in a sales or collections environment
• Some experience in a formal training position is considered a strong asset (e.g., Sales Training Specialist)
• Strong organization and time management skills to manage online and in-person classrooms
• Familiarity with presentations tools (e.g., PowerPoint, Teams, Slido, etc)
• Strong understanding of sales processes and best practices
• Strong understanding of personal finance and credit
• Ability to motivate and coach others to improve their skills

Note: Any certifications in sales or adult education would be an asset

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

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easyfinancial

easyhome

About us

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Personal loans

Lease to own

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