Job Description

Interactive Brokers Canada seeks motivated, analytical and methodical individuals with a financial services industry background and professional demeanor to be part of an exciting Client Services team helping to shape one of the world\'s strongest trading and brokerage brands. The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new technologies.

The representative\'s key responsibilities are to resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy.

Client inquiries typically encompass a broad array of themes, including:

• Problem management with a focus on wide-scale service issues, including (but not limited to) trade and margin analysis, a wide range of products (cash market and derivatives) and global exchanges, order types, and transmission and execution inquiries.
• Assistance with trading platform operation and features, including analyzing and testing existing systems and procedures to recommend and help implement enhancements.
• Margin calculations, commission structure, interest and fee

In addition to client service, the position requires collaboration with other local and international Client Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues.

Team members can learn and grow throughout their IBKR career and are encouraged to contribute to developing Client Service systems, policies and procedures.

Job Qualifications

Core Competencies:

• Strong product knowledge - Equities, Options, Futures, Options on Future, FX, and Fixed Income
• Self-starter with a highly analytical and critical-thinking mindset
• Can handle stress and work independently and autonomously in a quick and spontaneous environment
• Communicate effectively and precisely under changing circumstances

Requirements:

• Bachelor\'s or advanced degree is required.
• Minimum two years experience at a global financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.
• Excellent command of written and spoken English & French

IBKR offers a competitive remuneration package including:

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants; however, only those selected for an interview will be contacted.

Company Overview

Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.

Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

Click the link to view a short video with a few words from current Interactive Brokers employees:

Interactive Brokers