Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

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MAIN PURPOSE OF JOB


Remotely sell Medtronic's products within assigned geographic area and /or specific customer accounts for pre-defined territory locations. Close sales and achieve quarterly sales quotas. Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails Understand customer needs (manage and respond to customer concerns and problems)


OBJECTIF PRINCIPAL DU POSTE


Vendre a distance les produits de Medtronic dans une zone geographique assignee et/ou aupres de comptes clients specifiques dans des territoires predefinis. Conclure des ventes et atteindre les quotas trimestriels. Identifier de nouvelles opportunites de vente par le biais de suivis de prospects entrants et d'appels et courriels sortants. Comprendre les besoins des clients (gerer et repondre aux preoccupations et problemes des clients).

MAIN JOB DUTIES/RESPONSIBILITIES (may include the following and other duties may be assigned):

Remotely sells Medtronic's products and retains end-user patients within an assigned geographic area and /or specific customer accounts for pre-defined territory locations to achieve or exceed assigned sales goals. Identify, develop and close leads for the business and refer on internal leads when appropriate. Provides input on new markets, new product introductions, and existing products or supplies. Promotes and establishes education of the company's products and/or services. Manages and responds to customer concerns and problems. Arranges demonstration of products by field sales representatives. Assists the field sales representatives in the planning and execution of sales activities as well as providing on-going sales support including sales calls, data analysis, customer opportunities, and sales rep follow-up. Responsible for reporting complaints and Adverse Drug Reactions (ADR) Develop and implement sales strategies to achieve and exceed sales targets within the assigned territory. Identify new business opportunities and establish relationships with key decision-makers, including physicians, administrators, and procurement departments. Conduct product presentations, demonstrations, and training to healthcare providers to ensure they understand product features and benefits. Provide exceptional customer service and support, addressing client concerns and ensuring a high level of satisfaction. Collaborate with the marketing team to execute promotional activities and product launches. Submit accurate and timely sales reports, forecasts, and other administrative tasks. Attend virtual meetings, training, and conferences as required. Identify, develop and close leads for the business and refer on internal leads when appropriate.

CAREER STREAM:

Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales.

DIFFERENTIATING FACTORS:

Autonomy:

Established and productive sales professional managing multiple small to mid-size accounts. Sells products and/or services to a group of clients and identifies new and potential customers. Works independently with general supervision. Builds relationships.

Organizational Impact:

Works to achieve individual sales targets within product area and/or account by selling products/ services, developing new accounts and/or expanding existing accounts. Has a direct impact on achieving department's sales results. May help to set objectives or goals for individual or team accounts. Works on larger, moderately complex accounts or have a small or medium-sized quota/territory. Understands market landscape, marketing and pricing structure, more influence on pricing structures. Works with sales, marketing and finance to structure complex contracts.

Innovation and Complexity:

Makes adjustments or recommends enhancements in sales processes to solve problems or improve effectiveness of job area. Recommends changes in account tactics to achieve sales goals. Exercises judgment within defined procedures and practices to determine appropriate action.

Communication and Influence:

May influence parties within own job function at an operational level. Obtains or provides information requiring some explanation or interpretation. Communicates with external customers and / or vendors, involving negotiation and / or presentations in order to manage relationships and close sales.

Leadership and Talent Management:

Normally receives general instructions on routine work, detailed instructions on new projects or assignments. May provide guidance and assistance to entry level sales professionals and / or support employees.

Required Knowledge and Experience:

Requires practical knowledge gained through experience of sales techniques and job area typically obtained through education combined with sales experience. Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Requires High School Diploma AND a minimum of 7 years of relevant experience, or an Associate's degree AND a minimum of 5 years of relevant experience, or a Baccalaureate degree and minimum of 3 years of relevant experience and working knowledge of company products and services.

REQUIRED QUALIFICATIONS

KNOWLEDGE/EDUCATION

High School Diploma, or; Associate's degree, or; Bachelor's degree.

JOB EXPERIENCE

Minimum of 7 years of relevant experience, with a High School Diploma, or; Minimum of 5 years of relevant experience, with an associate's degree, or; Minimum of 3 years of relevant experience, with a bachelor's degree.

SKILLS/COMPETENCIES

Bilingual French/English Excellent verbal and written communication skills. Strong negotiation and closing skills. Ability to work independently, manage time effectively, and prioritize tasks. Proficiency in using CRM software and other sales tools. Willingness to travel within the assigned territory when needed.

DESIRED/PREFERRED QUALIFICATIONS

KNOWLEDGE/EDUCATION

Bachelor's degree in Business, Life Sciences, or a related field preferred.

JOB EXPERIENCE

3+ years of experience in health care sales, sales in medical devices, capital equipment sales, surgical sales, in-hospital pharmaceuticals, sales, contracts, training, clinical, marketing, customer/tech services, customer education or other customer facing role/experience.

SKILLS/COMPETENCIES

Practical knowledge of sales techniques, strategies & relationship building Demonstrated ability to work independently & drive results Documented sales success, preferably in B2B sales or health care Degree in biological science or business preferred Business planning skills Strong communication and presentation skills Ability to teach & educate medical personnel, peers & technical support personnel Demonstrated ability to grasp use of technology & applications (ie., iPad, SalesForce.com, SAP); PC literate Knowledge &/or experience with hospital, cath lab, physician settings Experience selling complex products over the phone

PHYSICAL JOB REQUIREMENTS

Able to lift 10 pounds Extended periods of time doing computer-based work Hearing, sight and speaking ability The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.
Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.


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PRINCIPALES RESPONSABILITES DU POSTE

(peuvent inclure les elements suivants et d'autres taches peuvent etre assignees)

Vendre a distance les produits de Medtronic et fideliser les patients utilisateurs finaux dans une zone geographique assignee et/ou aupres de comptes clients specifiques pour atteindre ou depasser les objectifs de vente. Identifier, developper et conclure des pistes commerciales, et transmettre les pistes internes lorsque cela est approprie. Fournir des commentaires sur les nouveaux marches, les lancements de produits et les produits ou fournitures existants. Promouvoir et etablir la formation sur les produits et/ou services de l'entreprise. Gerer et repondre aux preoccupations et problemes des clients. Organiser des demonstrations de produits par les representants commerciaux sur le terrain. Assister les representants commerciaux terrain dans la planification et l'execution des activites de vente, ainsi que fournir un soutien continu (appels de vente, analyse de donnees, opportunites clients, suivi des representants). Responsable de la declaration des plaintes et des reactions indesirables aux medicaments (ADR). Developper et mettre en oeuvre des strategies de vente pour atteindre et depasser les objectifs dans le territoire assigne. Identifier de nouvelles opportunites commerciales et etablir des relations avec les decideurs cles, y compris les medecins, les administrateurs et les services d'approvisionnement. Realiser des presentations, demonstrations et formations sur les produits aupres des professionnels de la sante pour assurer leur comprehension des caracteristiques et avantages. Offrir un service client exceptionnel, repondre aux preoccupations et assurer un haut niveau de satisfaction. Collaborer avec l'equipe marketing pour executer les activites promotionnelles et les lancements de produits. Soumettre des rapports de vente precis et ponctuels, des previsions et autres taches administratives. Participer a des reunions virtuelles, formations et conferences selon les besoins. Identifier, developper et conclure des pistes commerciales, et transmettre les pistes internes lorsque cela est approprie.

PARCOURS DE CARRIERE

Professionnel(le) des ventes avec des responsabilites directes. Peut diriger le travail d'autres professionnels des ventes de niveau inferieur ou gerer des processus de vente et/ou des comptes impliquant plusieurs membres de l'equipe. La majorite du temps est consacree a etablir et maintenir des relations clients, developper de nouveaux clients, mettre en oeuvre des strategies de vente et conclure des ventes.

FACTEURS DISTINCTIFS

Autonomie

: Professionnel(le) etabli(e) et productif(ve) gerant plusieurs comptes de petite a moyenne taille. Travaille de maniere autonome sous supervision generale.

Impact organisationnel

: Travaille pour atteindre les objectifs individuels de vente dans une zone de produit et/ou un compte. Impact direct sur les resultats du departement.

Innovation et complexite

: Apporte des ajustements ou recommandations pour ameliorer les processus de vente.

Communication et influence

: Peut influencer au niveau operationnel. Communique avec les clients externes et/ou fournisseurs, impliquant negociation et presentations.

Leadership et gestion des talents

: Recoit des instructions generales pour le travail de routine, des instructions detaillees pour les nouveaux projets. Peut guider les professionnels debutants.

Connaissances et experience requises

: Connaissances pratiques acquises par l'experience en techniques de vente. Applique les politiques de l'entreprise pour resoudre divers problemes.

QUALIFICATIONS REQUISES

CONNAISSANCES / FORMATION

Diplome d'etudes secondaires, ou Diplome d'etudes collegiales (DEC), ou Diplome universitaire (baccalaureat).

EXPERIENCE DE TRAVAIL

Minimum de 7 ans d'experience pertinente avec un diplome d'etudes secondaires, ou Minimum de 5 ans avec un diplome collegial, ou Minimum de 3 ans avec un baccalaureat.

COMPETENCES

Excellentes competences en communication orale et ecrite. Solides competences en negociation et en conclusion de ventes. Capacite a travailler de maniere autonome, gerer efficacement son temps et prioriser les taches. Maitrise des logiciels CRM et autres outils de vente. Disponibilite a voyager dans le territoire assigne si necessaire. Bilingue francais/anglais

QUALIFICATIONS SOUHAITEES / PREFEREES

CONNAISSANCES / FORMATION

Baccalaureat en administration, sciences de la vie ou domaine connexe (prefere).

EXPERIENCE DE TRAVAIL

3+ annees d'experience en vente dans le domaine de la sante, dispositifs medicaux, equipements, produits pharmaceutiques hospitaliers, contrats, formation, marketing, services techniques ou role en contact direct avec les clients.

COMPETENCES

Connaissance pratique des techniques de vente, strategies et developpement de relations. Capacite demontree a travailler de maniere autonome et a obtenir des resultats. Succes documente en vente, idealement en B2B ou dans le domaine de la sante. Competences en planification commerciale. Excellentes competences en communication et en presentation. Capacite a former et eduquer le personnel medical, les collegues et le personnel de soutien technique. Maitrise des technologies et applications (iPad, Salesforce.com, SAP); a l'aise avec l'informatique. Connaissance et/ou experience en milieu hospitalier, laboratoire de catheterisme, cabinet medical. Experience dans la vente de produits complexes par telephone.

EXIGENCES PHYSIQUES DU POSTE

Capacite a soulever 10 livres (environ 4,5 kg) Periodes prolongees de travail sur ordinateur Capacite auditive, visuelle et verbale requise Les exigences physiques decrites dans la section Responsabilites de cette description de poste representent celles auxquelles un employe doit repondre pour accomplir avec succes les fonctions essentielles de ce poste. Des mesures d'adaptation raisonnables peuvent etre prises pour permettre aux personnes en situation de handicap d'exercer ces fonctions essentielles.

Pour les postes de bureau

: Lors de l'execution des taches liees a ce poste, l'employe doit regulierement etre capable de se deplacer de maniere autonome. Il doit egalement interagir avec un ordinateur et communiquer avec ses collegues.


Medtronic Canada s'efforce, a travers sa vision, de batir une culture d'inclusion grace a son engagement envers l'equite en matiere d'emploi et la diversite. Toute forme de discrimination est interdite selon les motifs proteges par la legislation canadienne sur les droits de la personne. Les candidatures sont encouragees de la part de tous les membres de notre communaute. Sur demande, des mesures d'adaptation seront offertes aux candidats en situation de handicap durant le processus de recrutement.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

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Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

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We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.


Our Mission -- to alleviate pain, restore health, and extend life -- unites a global team of 95,000+ passionate people.


We are engineers at heart-- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.