About Us Proudly Canadian, Phoenix A.M.D. International Inc has been in business for over 31 years, led by the 2 entrepreneurs who originally started the business. We provide lifestyle protection programs and services for the furniture, bedding, appliances, and electronics retailers across North America, which are designed to enhance the experience of customers and create indispensable profit centers for our retail partners. We are committed to innovation and being the best at what we do. Full The bilingual inside sales & data entry specialist will be responsible for communicating and building relationships with our retail partners across North America, as well as ensuring accuracy when entering daily orders or processing requests. Providing the best possible experience to all our customers is the highest priority and something the successful candidate will need to be passionate about. You will have a strong role in supporting our outside sales team and assisting customers and other departments as needed. You will play an integral part in helping our retail partners across North America achieve success! Why Work with Us?

• We promote from within! Plenty of opportunity to learn, grow and advance your career

• Great Benefits Plan \xe2\x80\x93 Health and dental coverage

• Fun Company Events

• Strong Charity & Community Support

• Great Environment to Work in

Responsibilities

• Review and respond to all customer inquiries via email, phone call or zoom meeting

• Build strong, lasting relationships with our retail partners

• Review and enter orders and ensure accuracy

• Process return merchandise authorizations

• Handle customer warranty registrations and adjustments via online portal

• Work closely with operations team to ensure orders are shipped in a timely manner

• Provides administrative support and assistance to Sales Team

Qualifications - Fully bilingual - English & French (required)

• Data Entry (1 year preferred)

• Sales (1 year preferred)

• Experience using Microsoft office suite & Zoom (required)

• Experience with SAGE (preferred)

• Excellent organization & communication skills

• High attention to detail while speaking with customers on the phone

• Ability to multitask and work in a fast-paced environment

• Works well under pressure & meets deadlines

Job Type: Fulltime remote with option for hybrid in the future Schedule: Monday \xe2\x80\x93 Friday 9:00am \xe2\x80\x93 5:00pm Salary: $40,000 COVID-19 considerations: Qualified candidates will need to be fully vaccinated to be eligible for this position. All employees are following COVID protocols, rapid testing, wearing masks, physical distancing, and hygiene protocol.