Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada\'s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning\xe2\x80\xa6

We play by the following rules:
We exist to add joy to our customers\' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we\'d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate



As a strategic business partner to the business, the Manager of Human Resources ("HRM") supports the achievement of brand and financial goals by influencing and advising how to maximize our greatest asset, our people. The HRM is an ambassador of people management practices and a driver of change who leverages their influence and partnership skills to enhance Indigo\'s high-performance culture.

KEY PERFORMANCE METRICS

Client Satisfaction
Internal to External hiring ratio
Percentage of High Performance/High Potential Employees
Turnover rate of High Performance/High Potential employees
Document accuracy and timeliness

KEY ACCOUNTABILITIES

Functional

Effectively balances business partner responsibility with employee advocacy and builds a positive employee relations culture and work environment.
Use sound judgement, people and business acumen and practical experience to support the development and implementation of initiatives such as organizational design, change and communication strategies.
Plays a leadership role in recognizing barriers to success and driving proactive solutions that support building a high-performance environment with a focus on coaching and mentoring leaders, performance consulting and guidance on building a talent pipeline for high-impact people to be successful
Coaches\' leaders on strategy development to retain and develop high-performance employees through Talent Management practices
Provides subject matter expertise and empowers leaders by coaching them to manage people challenges and employee conflict confidently
Recommend creative solutions to complex situations you may not have encountered before - even if it goes against the grain.
Creates an environment where employees can freely and openly express their ideas, opinions, and beliefs
Sets the example for others by voicing their opinion, contrary or otherwise
Values and demonstrates a commitment to diversity and inclusion; addresses all diversity matters appropriately and escalates to senior leaders.
Establish annual goals and priorities by diagnosing client needs and influencing the direction for new or revised Talent programs, services or workflows based on the department\'s long-term strategy
Build high trust and impactful relationships with employees and leaders at all levels.
Acts as a change agent, leader, and culture steward by preparing Leaders to understand and support their teams through medium to large-scale change initiatives.
Leads the development and implementation of legislative compliance, including policy development
Maintain knowledge of industry trends and make recommendations to HR Senior Leadership for improvement of the organization\'s HR policies, procedures and practices, ensuring regulatory compliance.
Supports the implementation, execution, and post-program support of CEO initiatives/programs throughout the fiscal year
Collaborates with and synthesizes information from various internal partners to help evaluate the effectiveness of people practices and makes recommendations for improvement
Educate and train leaders on the interpretation of negotiated collective agreements, ensure compliance with the collective agreement and organizational policy and support the grievance-handling process
Ensure the completion of team deliverables and set/adhere to team budgets, as applicable.
Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Collaborate with others to drive flexible and iterative solutions quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback
Communicate appropriate context, standards, and prescribed limits for workstream team members
Establish effective working relationships with cross-functional partners
Builds and sustains a high-performing team who can deliver the work to meet performance goals

Cultural

Model Indigo\'s beliefs and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

SCOPE

Reports to: Director, Human Resources

KEY RELATIONSHIPS

Internal:
Interfaces and builds strong relationships with own client group, cross-functional client groups, the HR team, and the Internal Employment Counsel
Cultivates and maintains collaborative professional relationships with internal or external Subject Matter Experts (SMEs) and analyzes learning and performance needs of the business/function.

External:
HR Programs vendors, consultants, suppliers
External Counsel
Governmental Agencies

Qualifications

Work Experience / Education / Certifications Competencies / Skills / Attributes

Experience working as a strategic Senior Business Partner to leaders and employees at all levels (min 3+ years)
Minimum 3 or more years\' experience in Employment and Labour Relations matters with a concentration on Union Relations
Ability to lead, develop and drive multiple, competing, and strategic priorities
Someone who thrives on change in a fast paced, high growth and complex environment
Passionate about coaching leaders through hands on and strategic input, discernment, and advice
Strong leadership, relationship development and influencing skills
Comfortable presenting complex business issues to leaders and executives in a clear and compelling manner
Highly motivated self-starter, requiring little direction
Strong analytical skills and an ability to problem solve complex issues with resourcefulness and creativity as required
Knowledge of relevant employment and workplace legislation
Experience working in a retail environment preferred
HR Designation preferred

Other (travel, Bilingual, etc.)

Ability to travel up to 30%, with access to a reliable means of transportation
Fluency in both French and English is required.

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

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