Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

TSYS, a Global Payments\xe2\x80\x99 company, is looking for bilingual (English/French) fraud specialists for a fully remote position. The training will start on August 28 2023 . In this role, you will handle inbound telephone inquiries from cardholders who are calling to report fraudulent activity, initiate a non-fraud dispute for a particular transaction, are calling for the current status of a previously submitted fraud or non-fraud case, or calling to provide additional information required by Investigators to proceed with their case.

Important information:

Schedule: 40 hr per week - we are a 24/7/365 environment, however, we will work with you to find a shift that meets both your needs as well as those of the business.

100% remote

Training schedule : Monday-Friday 10am-7pm Est

Salary: 18$/h

8% Shift Premium for shifts starting at 3pm or later, or shifts that include both Saturdays and Sundays.

Remote office internet connection with a minimum download speed of 20Mbps, and a minimum upload speed of 10Mbps is required. The connection must be via ethernet cable directly to the modem (no wifi).

What you will be contributing to the team:

Identify and address customer inquiries regarding accounts.

Identify potentially fraudulent activity occurring on accounts.

Appropriately utilize internal systems and resources to accurately and effectively serve customers.

Educate customers on policies, and procedures as it pertains to chargeback rights for non-fraud disputes, and reporting fraudulent activity.

Accurately document customer conversations in appropriate systems.

Provide timely escalation of all department and system issues using the established reporting protocols.

Interact and liaise with various support groups within Global Payments/TSYS in order to resolve cardholder disputes.

Successfully complete additional skills training as required/requested.

Who you are:

Someone with 6-12 months of employment experience.

Contact center, or banking/financial services experience is preferred, but not required.

Bilingual in English and French.

Must be eligible to work full time in Canada.

Available to work on a rotational basis, 24/7, 365.

A High School Graduate.

Able to maintain customer service standards during high-pressure situations.

A positive member who loves to learn and share new things.

A strong communicator with great interpersonal skills.

A problem analyzer and solver by gathering relevant information systematically.

Able to work independently and make quick and accurate decisions.

Someone with strong analytical skills to troubleshoot issues.

Who we are:

At TSYS, we\xe2\x80\x99re building the future of payments. Our suite of scalable issuer solutions provides the next generation platform for origination, processing and risk management.

Our mission is to keep pushing payments technology forward. We\'re always investing, testing and evolving. Delivering smarter, more secure payment solutions.

How we care about our people:

Real opportunities to grow professionally

Collaborative, friendly work environment

Benefits after 30 days

Health insurance

Short-Term and Long-Term disability coverage

Life insurance plans

Retirement savings programs

Employee stock purchase program

Employee assistance program

Volunteering opportunities

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We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

#LI-Remote

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments