Job Description

Are you ready to kick start your career in travel assistance?

We\'re looking for bilingual candidates with a desire to help people to join our growing team of Emergency Command Centre Operators in Toronto.

At World Travel Protection, protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens.

Our extensive experience in global travel risk management is the reason we are trusted by travellers, corporate risk managers and organisations across the globe, who allow us to help prepare them for potential travel threats and assist them when they need it most.

We are part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA\xe2\x80\xa6sounds exciting right?

So, what\'s our mission?

Protecting travellers - and supporting those responsible for their safety - is our business. We operate 24 hours a day, seven days a week from our 4 operation centres in Australia, Canada, Malaysia, and the UK, responding to the requests for help we receive from travellers across the globe.

So, what is the Job?

Well-travelled, resourceful, and multilingual, our Emergency Command Centre Operators are great at what they do: helping our customers when something goes wrong in their travels. With their own empathetic style and an unwavering commitment to getting our customers the care they need, our team use every ounce of their case management, problem solving and life experience, every day.

• You\'ll be delivering a great customer experience every time - whether for the traveller, family member or provider,
• You\'ll help our customers when they get into difficult situations whilst travelling around the world, using your problem-solving skills and providing tailored advice and assistance,
• You\'ll work to keep our customers travelling, or help bring them home,
• You\'ll provide emotional support and reassurance to travellers in distress, maintaining a calm and empathetic demeanour throughout each call,
• You\'ll be supporting our medical team to locate the nearest suitable medical personnel, medica facilities and air ambulance providers worldwide
• You\'ll facilitate the payment and guarantee of hospital bills and any other providers
• You\'ll help travellers understand their policy provisions
• You\'ll deliver pre-travel briefs to corporate travellers

And what are we looking for?

Required:

• High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area

OR

• Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Customer Service area

Preferred:

We are looking for team members who are enthusiastic about helping people and want variety in their job every single day. We can teach you everything you need to know if you are empathetic and willing to learn\xe2\x80\xa6so no experience necessary!

• You\'ll be bilingual, ideally with French/English/Spanish language skills
• You\'ll have great interpersonal skills; and know how to look after travellers and respond with empathy
• You\'ll have strong problem solving and decision-making skills, and can follow processes enabling quick and accurate assistance
• You\'ll thrive in a fast paced, dynamic environment with a great aptitude for learning
• You\'ll need to be available to work across a 24/7 rotating roster (eight 10-hour shifts every two weeks)
• You\'ll have great conflict resolution skills to help customers in stressful situations
• More than anything else, you\'ll have a passion for helping others

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we\'re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach - after an initial training period of 3 months - ensures our employees maintain work-life balance with the flexibility of 2 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you\'re sick), volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We\'ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships\xe2\x80\xa6so start planning for your next trip today!

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let\'s go great places together!

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500\xc2\xae. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers\' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada\'s commitment to diversity and accessibility please . If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd\'s recruitment management system, please email your request to have your job profile deleted from the system by clicking . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9.

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