Job Description

Company Description

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today's world.


At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.

As a level one Cargo Tech, this individual must be team oriented and flexible, and actively seek to share information and assist their peers. Possesses solid communication skills, both oral and written. Demonstrates good electronic and mechanical repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Ability to read and follow electrical, mechanical, and hydraulic schematics to assist in isolating fault to root cause component/assembly. Cross trains on products serviced in the field and displays basic proficiency in servicing X-Ray and Cargo Inspection Systems product lines. General heavy commercial vehicle understanding, repair and setup.


Troubleshoots, services, installs (deploys) and repairs X-Ray and Cargo Inspection equipment at customer sites under urgent and non-urgent timelines. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.


Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES

INCLUDE BUT ARE NOT LIMITED TO

:

Complete and maintain product training and certification for all serviced products on annual or as required basis Responsible for meeting service repair and preventative maintenance needs and driving customer satisfaction Responsible for booking and planning customer site visits Responsible for the full ownership of assigned units and the service and planning to support preventive and corrective events Responsible for contacting vendors (New and current) to setup and arrange for service needs as required. Comply with all Regulatory requirements and training for radiation safety and prevention. Support customer via on-call rotation Respond as required in accordance with customer contract requirements and manager requests Installs, repairs, and maintains equipment in the field; Electrical, Computer (hardware and software, mechanical, hydraulics, pneumatics, vehicle and other equipment o Provides customer training as required. Documents all inspections, maintenance, and repair work and submits paperwork in a timely basis Order, install, and return parts and manages repair parts cycle time and returns Prepares formal reports to management and customers as required Ensures that tools and test equipment are properly maintained and calibrated Assesses performance based on field support data Review, record and submit all expenses on time without delay within policy Provide technical support to customers and other service professionals as required. Maintains clear and concise business communication, both oral and written Exercises every available measure to control and minimize costs Travel, overtime, and work hours other than Monday-Friday may be required Maintain Smiths Detection core values Comply with and ensure department compliance with Company health, safety and environmental policies Comply with all applicable Canadian export control and security regulations Other duties as required or requested

Qualifications

Education/Training:

Associate degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; General computer repairs and competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience:

Minimum of 3 years experience directly involved in troubleshooting and field repair of but not limited to electrical, electronic, hydraulic, and mechanical systems and equipment. Desirable to have trade certification in electrical, electronic, or mechanical.

Knowledge/Skills:

Required, but not limited to have advanced knowledge of the tools and skills to perform diagnostics and troubleshooting alone on electrical/mechanical equipment. Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be always responsive to all customer issues. Desirable to have knowledge in basic heavy commercial vehicle maintenance and operation.

Supervises:

While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required

Background:

Must be able to pass an in-depth background check (vetting).

Travel:

Must be licensed and have available/ reliable transportation. Must be able to travel internationally with no restrictions and be current landed immigrant or Canadian citizen status. Must be willing & able to travel at short notice. Must be able to use personal vehicle for business purposes and poses applicable insurance.

PHYSICAL/MENTAL REQUIREMENTS:

Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once. Excellent customer service skills and the ability to handle stressful situations. Self-motivated, reliable, and accountable individual Possess excellent telephone skills Must be able to lift/carry 50 lbs. Must be able to push/pull 200 lbs. Ability to work at height and pass all training requirements for safe work at height. Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation. Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility. Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment. Must be able to travel by land or air at moment's notice

WORK ENVIRONMENT:

Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered outdoors, or other locations as required with travel to and from locations required. Work will consist of working at height and in hot, cold, and possibly wet conditions.

Additional Information

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We offer...

Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

HIRING SALARY RANGE: CAD 57,644 - CAD 86,466. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. For details, please visit the Reward & Benefits tab on our main careers page at https://www.smithsdetection.com/careers/.


Smiths Detection Montreal Inc. (SDMI) is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan or policy statement, please email US HR Team hr-1@smiths-detection.com.


If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection Montreal Inc (SDMI) participates in the Electronic Employment Verification Program.


We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.


At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)