Job Description

TD Description
Tell us your story. Don\'t go unnoticed. Explain why you\'re a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us.
Department Overview
Under the direction of the Team Leader, the Contact Center Rep II is responsible for consistently providing customers with accurate information and solutions in a professional and courteous manner. The incumbent performs all duties according to the e.stablished Customer Service Policies & Procedures

• As a Contact Center Rep II, you will:
• Contribute to the promotion and maintenance of positive customer relations by providing superior service to all customers.
• Field all questions and concerns regarding loans, contracts, payouts, insurance and charges to customers and authorized third parties.
• Always provide accurate and up to date information to all TD Auto Finance customers.
• Respond to inbound calls, faxes and email inquiries within department\xe2\x80\x99s service level agreements.
• Take ownership for the calls, email or fax and by ensuring that all inquiries are investigated and resolved to the satisfaction of the customer.
• Delay payments and facilitate due date and payment frequency changes for TD Auto Finance customers.
• Provide payouts and balances to customers and authorized third parties (i.e. dealers, banks, etc.).
• Update customer\xe2\x80\x99s personal information on their files (i.e. address, place of employment, banking etc.).
• Display appropriate telephone and email etiquette when communicating with customers (both internally and externally).
• Facilitate the resolution of minor escalated calls.
• Promote the use of and send passwords for the Customer Web Interface to all customers.
• Assist others in achieving common goals and objectives and maintaining a respectful, positive work environment.
• Contribute to the success of the business and Customer Service department through personal efforts to enhance your own knowledge and skills.

Job Requirements

• High School diploma, Undergraduate degree and/or 1+ years of relevant experience
• Strong verbal and written communication skills
• Strong computer skills (MS Office and internet)
• Able to work independently and within a team environment
• Call center experience is an asset
• Bilingual (English and French)
• Flexibility is required as this position is rotational, and you must be available to work during the department\xe2\x80\x99s hours of operation: Monday to Friday from 7:00am to 7:00pm, and Saturday from 9:00am to 5:00pm.
• Training 7 am \xe2\x80\x93 3 pm Monday \xe2\x80\x93 Friday for 4 weeks

Additional Information
Must be Fluent in both reading and speaking French and English. Language assessment will be conducted.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Family
Business Banking
Job Category - Primary
Call Center
Job Category(s)
Call Center
Hours
37.5
Business Line
TD Auto Finance
Time Type
Full Time
Employment Type
Regular
Country
Canada
**Province/State (Primary)
British Columbia
City (Primary)
Nanaimo
Work Location
4750 Rutherford Road, Unit 219
Job Expires
01-Jun-2023