Job Description

At SinglePoint, we are passionate about delivering exceptional customer service and creating growth opportunities for our people. As a growing organization, we're looking for friendly, motivated, and reliable individuals to join our customer service team in a full-time, permanent role supporting a leading financial institution. If you have a natural ability to connect with people, and thrive in a fast-paced, goal-oriented environment--this is the opportunity for you.

For this role, you must be Bilingual in French and English.

You'll be part of a high-performing team, helping customers complete their loan applications, providing clear guidance, and introducing helpful services based on their needs. This role includes both customer support and proactive outbound calling.



This position is starting on

November 5, 2025.

Successful candidates MUST be available to start.



This is a

permanent, full-time onsite

position based at:


255 Consumers Road, Suite 400, Toronto, ON M2J 1R4*


We are looking for candidates who are available to work

any five (5) days per week

on a

rotational schedule

within the following hours:

Monday - Sunday, 8:00am - 11:00pm

Key Responsibilities:

Application Support:

Guide customers through the loan application process with step-by-step assistance.

Customer Interaction:

Respond to inbound inquiries and make outbound calls to follow up with prospects who haven't completed their applications.

Problem-Solving:

Answer questions related to eligibility, loan status, and next steps. Build trust by providing knowledgeable, accurate, and helpful responses.

Documentation:

Record all customer interactions and outcomes accurately in our CRM system.

Retail Referrals:

Direct customers to local retail branches for in-person support when needed.

Sales Support:

Identify opportunities to introduce additional services based on customer needs.

Team Collaboration:

Work closely with teammates and leadership to resolve complex cases and deliver a seamless experience.

What We're Looking For:

Fluency in both written and spoken French and English is required

Experience:

Prior experience in a customer service or sales role is preferred.

Communication:

Confident and persuasive communicator with a customer-first attitude..

Technical Skills:

Able to navigate CRM systems and multitask on a computer.

Time Management:

Strong organization and follow-up skills.

Problem-Solving:

Quick thinker with the ability to provide timely and effective solutions.

Additional Requirements:

Must successfully complete a criminal background check and credit check.

Perks:

Hourly wage of $19.15/hour Permanent, full-time role with growth potential Healthcare Spending Account Exclusive offers on home and auto insurance Exclusive retail discounts

Join a winning team today!

We are an equal-opportunity employer.



Accommodations are available upon request at any point in the selection process. #1