Job Description

Do you have a passion for helping others and a keen eye for detail? We're looking for a Bilingual Customer Service Representative who can confidently manage inbound and outbound communication in both English and French, process customer orders, and support prescription and insurance-related inquiries with professionalism and care.
In this role, you'll play a key part in ensuring a seamless customer experience - from order entry and prescription support to coordinating billing and financial assistance programs. If you're organized, empathetic, and thrive in a fast-paced environment, this is a great opportunity to make an impact and grow your career.
Job Type: Temporary to Permanent
Pay Rate: $20.00/Hour
Location: Remote, Ontario
Hours: Must have flexibility to work all shifts, including weekends
What You'll Do:

• Manage inbound and outbound communications with customers, stakeholders, and peers in both English and French. You will handle customer inquiries professionally, ensuring a positive interaction each time
• Accurately process orders from customers and stakeholders through phone, online portals, and live chat. Ensure that all details are captured clearly and concisely
• Process requests for information and follow up on private and provincial drug plan coverage submissions
• Gather all necessary details for the completion of insurance forms in a professional and organized manner
• Assist the pharmacist in collecting required prescription information to ensure successful adjudication
• Communicate with patients regarding their account status, billing issues, and available financial assistance programs. Provide proactive solutions to enhance patient satisfaction
• Perform basic customer account maintenance tasks, ensuring up-to-date and accurate records
• Act as a resource for program stakeholders including physicians, patients, and vendor partners. Communicate effectively with other departments as needed
• Assist with data integrity, administrative duties, and participate in internal and external educational activities
• Receive, process, and manage customer orders and service requests from various channels, including phone, online, and third-party partners. You'll handle everything from subscription orders and financial aid/payment plans to processing recurring payments and coordinating with other departments for billing
• Review and verify orders and service requests with a keen eye for detail, ensuring product/service codes, quantities, billing, and shipping information are accurate to avoid any errors

• Must be fluent in both English and French, with excellent verbal and written communication skills
• Strong PC, data entry, and analytical skills with problem-solving abilities
• Call center experience handing both French and English clientele
• Must be legally eligible to work in Canada and able to work full time hours as required by this position

Skills Required