Job Description

Job Summary



What is the opportunity?

In a non-call center environment, you will support the Canadian Banking Operations fraud management team in protecting shareholder\xe2\x80\x99s interest by minimizing fraud losses. You will review and investigate Credit fraud alerts for Mortgage, RCL and Car Loan applications ensuring operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.

Please note: This is a hybrid role

What will you do?

• Use in-depth fraud understanding to Investigate fraud alerts on loan applications
• Review notes and pertinent application details
• Review NDB alerts and update notifications accordingly
• Perform outbound calls to validate application details
• Record and refer all suspicious files to CIS for review

What you need to succeed?

Must- have:

• At least 12 months experience in client service or fraud related environment
• Bilingual in French and English at a professional level in both languages, as this role requires fluency in French and English in order to serve our clients in the community with English speaking needs
• Ability to handle with confidence a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience
• Proven interpersonal communication and problem resolution skills
• Able to work a set shift of 8:00am to 8:00pm Monday to Saturday

Nice-to-have:

• Mortgage related Fraud experience
• Citadel, Casper, Linx, EIM, Camps, IRIS, Synergy
• Able to navigate between multiple windows-based applications systems

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Exposure to strong mentorship and leadership examples
• Ability to make a difference and lasting impact
• Continued career advancement opportunities

Job Skills Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control

Additional Job Details

Address: 7101 AV DU PARC:MONTR\xc3\x89AL

City: MONTR\xc3\x89AL

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-11-24

Application Deadline: 2024-01-27

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Royal Bank of Canada