Job Description

Batir une carriare enrichissante

Chez Solutions Mieux-atre LifeWorks, nous n'offrons pas seulement des possibilites de carriare, nous proposons des possibilites de carriare qui vous permettront de contribuer de faaon significative a la qualite de vie des gens. Nous comptons sur l'expertise remarquable de plus de 7 000 employes afin de soutenir le personnel des organisations que nous servons et les membres de leur famille. Nos programmes avant-gardistes ont un effet durable sur la sante, la securite financiare et la productivite de 24 000 entreprises.

Our 24/7 Care Access Centre is where it all happens. Our Overnight Client Care Representatives are first responders to client requests received over the phone, email and chat. Taking care of clients' means having conversations that determine their needs and appropriate support based on a wide array of industry leading solutions. Our environment is fast-paced, supportive, innovative and fun. Joining our Morneau Shepell family will provide you with fantastic work experience, not to mention some great connections and friends along the way.

Succeeding as a Client Care Representative will require the following core qualifications and skills

• A Bachelor degree, community college diploma or equivalent post-secondary education
• Bilingual in Cantonese and/or, Mandarin and English (Mandatory)
• The flexibility to work shifts which may include days, evenings, weekends, overnights
• Previous customer service experience in social services, sales, call centres and/or office environments preferred

Characteristics of an Client Care Representative

As a new employee you'll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions. Successful Client Care Representatives are:

• Passionate about helping others
• Excellent customer service, written and verbal communication skills
• Dedicated to providing a meaningful customer experience
• Empathetic and able to triage crisis situations to our clinical team
• Go-getter, results-oriented and good-natured
• Driven to achieve performance success and enjoy working in a fast-paced environment
• Happy to work for a successful company that promotes from within

If you are a solution-focused, empathetic person who enjoys providing support to those in need, than this role aligns perfectly with your aspirations. You're not just supporting our business; you're supporting people in a meaningful way.

Being part of the largest and most successful EFAP organization world-wide isn't the only benefit. Additional benefits include:

• A permanent remote position, so you can be anywhere in Canada, with a competitive benefits package
• A robust training program that prepares you for your role
• Opportunities to increase your earnings through performance based incentive programs
• A place where excellence is rewarded
• An environment that values employee engagement, innovation and client service excellence
• Rewards for sharing your feedback and ideas
• Development plans and resources to support your career aspirations
• Growth opportunities in a company that promotes from within
• A team of colleagues who work hard together and have fun

La oa la loi le permet, les employes de LifeWorks doivent atre entiarement vaccines pour acceder a un bureau de LifeWorks ou aux locaux des clients.

Les personnes handicapees qui ont besoin d'un accommodement durant le processus de candidature ou qui aimeraient obtenir l'offre d'emploi dans un autre format peuvent en faire la demande par courriel a l'adresse talentacquisitiononboarding@lifeworks.com.

Un emploi enrichissant qui compte

Le mandat de Solutions Mieux-atre LifeWorks consiste a aider les organisations a soutenir leurs effectifs et du mame coup, nous nous efforaons d'aider les natres a s'epanouir. Nous sommes toujours a la recherche de professionnels talentueux qui se demarquent par leur leadership strategique et qui desirent ameliorer la vie des gens que nous servons. Nous remercions tous les candidats pour l'interat qu'ils nous portent; cependant, nous communiquerons uniquement avec les personnes retenues pour une entrevue.

Chez Solutions Mieux-atre LifeWorks, nous nous faisons un devoir de donner la preseance a nos employes. Notre priorite est d'optimiser leur sante et leur productivite. En raison de la pandemie de COVID-19, nous continuons de surveiller la situation mondiale et de suivre les directives des autorites locales dans chacune des collectivites oa nous exeraons nos activites afin d'assurer la sante et le bien-atre de nos employes. La securite est notre priorite absolue et, bien que l'objectif soit de reintegrer nos bureaux un jour, nous travaillons actuellement a distance et communiquons avec les candidats au moyen d'entrevues, d'evenements de recrutement et de seances d'information qui ont lieu de faaon virtuelle. Nous sommes ravis d'echanger avec vous en ligne et at

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tendons votre candidature avec impatience.

Solutions Mieux-atre LifeWorks

aEUR propos de Solutions Mieux-atre LifeWorks Solutions Mieux-atre LifeWorks est un chef de file mondial dans la prestation de solutions technologiques qui aident ses clients a favoriser le mieux-atre de leurs employes et a renforcer leur resilience...