Job Description

Company Description

About Vialto Partners

Vialto Partners LLP is one of North America\xe2\x80\x99s leading corporate immigration law firms. With more than two decades of experience and expertise in the niche fields of Canadian, US, and global immigration law, the firm provides a level of expertise, competence and strategic focus that ensures the best chance of success for corporate and individual clients worldwide. The firm\xe2\x80\x99s Canadian immigration lawyers, US immigration attorneys and global immigration specialists have had the distinction of representing multinational corporations, as well as small- and medium-sized organizations and skilled professionals in a variety of industries, including but not limited to: energy, IT, R&D, manufacturing, engineering, entertainment, telecommunications and finance.

Globally, Vialto Partners is a Global Mobility Tax and Immigration Services Business, made up of approximately 6,000 people, including around 160 partners, across 41 territories. The practice services more than 3,000 multinational and distributed workforce clients worldwide.



As a Bilingual Engagement Support Specialist, responsibilities include but are not limited to:

• Act as the first point of contact for Canadian and US tax clients, fronting client queries via email and phone.
• Act as a key liaison between the VVN and the local office to coordinate deadlines and the status of files.
• Schedule consultations with tax staff across Vialto Partner offices
• Triage incoming emails and phone calls from clients; utilize knowledge from training and provided templates to respond to inquiries.
• Escalate inquiries up to the Vialto Partners local office team as required.
• Run reports on the status of services offered to the client, ensure service level agreements are met, monitor and send reminders as required.
• Connect with government agencies and/or foreign offices (i.e. coordinate with foreign offices to obtain copies of foreign tax returns for foreign tax credit purposes, CRA, etc.)
• Supporting other VVN Canada team members with administrative functions such as filing, document assembly, scanning, and photocopying of additional documents, mailing and couriering documents to clients and tax authorities

Qualifications

What you\xe2\x80\x99ll bring to this role

• Experience in customer service
• Bilingual proficiency in French and English is required.
• A strong grasp of technology, including MS office and Google Suite of products.
• Effective written and verbal communication skills, ability to communicate and manage expectations with clients.
• Demonstrated self-motivation and a desire to take responsibility for personal growth and development.
• Ability to work effectively under pressure without compromising professional standards or quality of work.
• A demonstrated commitment to valuing differences and working alongside diverse people and Perspectives.
• Flexible in terms of work schedule as services all Canadian time zones and overtime is required.

Additional Information

The customer service team services all Canadian time zones, therefore extended business hours and overtime will be required during peak periods. Please note this is a 3-6 month full-time contract opportunity, Starting from Jan 2024 (with the possibility of extension). Customer service team members work on a hybrid schedule, in office when required

Vialto Partners