Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Poss\xc3\xa9dez-vous de solides comp\xc3\xa9tences en communication, aimez-vous travailler de fa\xc3\xa7on autonome et souhaitez vous joindre \xc3\xa0 une \xc3\xa9quipe dynamique qui valorise un service \xc3\xa0 la client\xc3\xa8le exceptionnel? Nous sommes \xc3\xa0 la recherche d\xe2\x80\x99un(e) professionnel(le) d\xc3\xa9vou\xc3\xa9(e) et ax\xc3\xa9(e) sur le/la client(e) qui se joindra \xc3\xa0 notre \xc3\xa9quipe \xc3\xa0 titre de representant(e) du service \xc3\xa0 la client\xc3\xa8le du service a la bilingues \xc3\xa0 distance. Dans ce r\xc3\xb4le, vous aurez l\xe2\x80\x99occasion de travailler dans le confort de votre foyer tout en offrant un service \xc3\xa0 la client\xc3\xa8le exceptionnel \xc3\xa0 nos pr\xc3\xa9cieux clients. Le/la responsable du service \xc3\xa0 la client\xc3\xa8le g\xc3\xa8re les demandes des clients concernant les r\xc3\xa9parations et l\xe2\x80\x99entretien des biens et des installations. Vous \xc3\xaates charg\xc3\xa9(e) de veiller \xc3\xa0 ce que chaque demande de chaque appellant(e) soit g\xc3\xa9r\xc3\xa9e de la date de l\'appel jusqu\'\xc3\xa0 la date d\'ach\xc3\xa8vement et de paiement (le cas \xc3\xa9ch\xc3\xa9ant) \xc3\xa0 la satisfaction du client.CE QUE VOUS FEREZR\xc3\xa9pondre \xc3\xa0 tous les appels des clientsS\xe2\x80\x99assurer que les demandes soient trait\xc3\xa9es rapidement.V\xc3\xa9rifier et suivre les bons de travail jusqu\xe2\x80\x99\xc3\xa0 leur ach\xc3\xa8vementAnalyser les besoins de l\'appelant(e) et mettre en \xc5\x93uvre la meilleure strat\xc3\xa9gie pour assurer une satisfaction sup\xc3\xa9rieure de la client\xc3\xa8le.\xc3\x89tablir en permanence des relations avec les membres de l\xe2\x80\x99\xc3\xa9quipe du clientCapacit\xc3\xa9 de saisir l\xe2\x80\x99information dans le syst\xc3\xa8me tout en poursuivant la conversation avec le client.D\xc3\xa9terminer \xc3\xa0 quel moment il convient de transmettre aux \xc3\xa9chelons sup\xc3\xa9rieurs les travaux ou les questions critiques qui ne peuvent \xc3\xaatre r\xc3\xa9gl\xc3\xa9s sans aide additionelle.CE QUE NOUS RECHERCHONSBilinguisme Anglais-Fran\xc3\xa7ais \xc3\xa9cris et parl\xc3\xa9*Comp\xc3\xa9tences interpersonnelles / sensibilit\xc3\xa9 interpersonnelle et flexibilit\xc3\xa9Solides comp\xc3\xa9tences en communication \xc3\xa9crite et verbale, de mettre l\xe2\x80\x99accent sur l\xe2\x80\x99\xc3\xa9quipe et d\xe2\x80\x99adopter une attitude positive.Une bonne connaissance pratique des ordinateurs personnels (MS Word / Excel) et la possibilit\xc3\xa9 de taper de 50 \xc3\xa0 60 mots \xc3\xa0 la minute.Capacit\xc3\xa9 de prendre des d\xc3\xa9cisions et de bonnes comp\xc3\xa9tences administratives;.Capacit\xc3\xa9 de communiquer efficacement avec un large \xc3\xa9ventail de clients internes, comme les directeurs d\xe2\x80\x99installations, les directeurs de l\xe2\x80\x99exploitation et les directeurs de comptes, et d\xe2\x80\x99assurer la liaison avec eux est \xc3\xa9galement necessaireCE QU\xe2\x80\x99IL Y A POUR VOUSJoignez-vous \xc3\xa0 un chef de file du secteur et fa\xc3\xa7onnez l\xe2\x80\x99avenir de l\xe2\x80\x99immobilier commercialR\xc3\xa9gime d\xe2\x80\x99avantages sociaux complet et concurrentielUn milieu de travail stimulant, con\xc3\xa7u pour votre croissance et votre bien-\xc3\xaatre*Interactions orales et/ou \xc3\xa9crites avec des locataires ou partenaires externes bas\xc3\xa9s \xc3\xa0 l\xe2\x80\x99ext\xc3\xa9rieur du Qu\xc3\xa9bec (par exemple, fournisseurs de services, cabinets d\xe2\x80\x99avocats, pairs, banquiers, firmes de courtage, firmes d\xe2\x80\x99analyse de cr\xc3\xa9dit, agences de cr\xc3\xa9dits, client\xc3\xa8le non-francophone, etc.)Do you possess strong communication skills, enjoy working independently, and are interested in joining a dynamic team that values exceptional customer service ? We are seeking a dedicated and customer-focused professional to join our team as Remote Bilingual Contact Service Agent. In this role, you will have the opportunity to work from the comfort of your own home while providing exceptional customer service to our valued clients. The Contact Service Agent manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each and every caller\'s request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client.WHAT YOU\xe2\x80\x99LL DOAnswer all incoming calls from the client portfolioEnsure that requests are addressed in an expeditious manner.Verify and track work orders to completionAnalyze caller\'s needs and is empowered to implement the best strategy to respond to ensure superior customer satisfaction.Continually build customer relations with client personnelAbility to capture information in system whilst continuing conversation with client.Determine when to escalate critical works or issues that cannot be resolved without further assistance.WHAT WE\xe2\x80\x99RE LOOKING FORBilingual English-French Written and spokenInterpersonal Skills / Interpersonal Sensitivity and FlexibilityStrong written and verbal communication skills are paramount, as is a team focus and positive \'can do\' attitude.A good working knowledge of personal computers (MS Word/Excel) and the ability to type 50 - 60 words per minute. Ability to make decisions and good admin skills.The ability to effectively communicate and liaise with a wide range of internal clients such as Facilities Managers, Operations Managers and Account Managers is also necessaryHighly developed oral, listening and written communication skillsInterpersonal Skills / Interpersonal Sensitivity and FlexibilityAble to work with little directionTeam Player, focused on the best outcome for allExperience in the property industry is considered an advantage.Estimated compensation for this position is: 41,600.00 \xe2\x80\x93 41,600.00 CAD per yearSalary ranges are based on market data, which is reviewed annually and includes consideration of geographic location. An employment offer is based on an applicant\xe2\x80\x99s experience, education, skills, abilities, and geographic location.Location:Remote \xe2\x80\x93Calgary, AB, Edmonton, AB, Halifax, NS, Montreal, QC, Ottawa, ON, Toronto, ON, Vancouver, BC, Winnipeg, MBIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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