Job Description

Dispatcher/Scheduler



We are looking for a highly organized and proactive Dispatcher to join our dynamic team. In this pivotal role, you will be responsible for efficiently coordinating the dispatch of vehicles and personnel to ensure seamless operations. The ideal candidate will have excellent communication skills and the ability to manage multiple tasks in a fast-paced environment. You will serve as the key liaison between our clients, drivers, and operations teams, ensuring that all requests are handled promptly and effectively. Your attention to detail and commitment to superior customer service will be crucial in maintaining our reputation for reliability and excellence. As a Dispatcher, you will utilize technology and organizational expertise to manage schedules, routes, and unexpected changes, directly contributing to the success of our operations. If you thrive in a team-driven environment and excel at problem-solving, this is an excellent opportunity to make a meaningful impact within our organization. Join us as we continue to grow and uphold our commitment to customer satisfaction and operational excellence.

Key Responsibilities:

• Receive, assess, and prioritize incoming requests within the garage door industry.
• Assign routes to drivers based on availability, skills, and vehicle capacity.
• Monitor real-time vehicle and personnel status to ensure timely service.
• Provide ongoing communication with drivers to offer updates and address any operational challenges.
• Ensure all dispatch operations comply with safety regulations and company policies.
• Maintain up-to-date and accurate schedules and facilitate clear communication with drivers and clients.
• Collaborate with various departments to optimize delivery processes and enhance service quality.

Requirements:

• Proven experience as a Dispatcher or in a similar logistics role.
• Exceptional communication and interpersonal skills with the ability to engage effectively with diverse teams.
• Strong organizational and multitasking skills to effectively prioritize tasks in a high-pressure environment.
• Proficiency in scheduling tools and the Microsoft Office Suite.
• Ability to remain calm and make informed decisions under pressure.
• Bilingual is required
• A clean criminal background check is needed
• High school diploma or equivalent; further education in logistics is a plus.

Benefits:

• Competitive salary
• Comprehensive health, dental, and vision insurance.
• RRSP with company matching DPSP
• Cell phone allowance
• Company events

If you believe this opportunity aligns with your skills and experience, we invite you to join our dynamic and growing team. Please submit your resume to hr@gagnondoor.ca. While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• Day shift
• Monday to Friday

Experience:

• dispatching: 1 year (preferred)

Work Location: In person

Application deadline: 2025-02-21
Expected start date: 2025-02-24