Job Description

Are you a motivated individual? If so, then bring your expertise to Total Credit Recovery to conduct debt collection activities. We need talented, passionate professionals who are motivated to succeed! The ideal candidate:

• Thrives in the art of communication whether it be written or verbal
• Enjoy navigating through challenges by providing innovative solutions
• A great negotiator
• Is bilingual
• Has a minimum of 2 years of collections experience
• Be able to work independently and within a team to achieve performance goals
• Is detail oriented and can ensure adherence to regulatory requirements
• Thrives in a fast-paced environment
• Be legally entitled to work in Canada and successfully pass a criminal background check.

What the role entails: Your role is primarily to contact consumers via the telephone to arrange payments for past due accounts in engaging and professional manner. When speaking to consumers you will:

• Propose solutions to address financial objectives such as debt management
• Research and evaluate consumer\xe2\x80\x99s financial status, credit and ability to repay the loan
• Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
• Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
• Complete credit and loan information
• Cleary and concisely document the details of each call
• Counseling customers on credit consequences
• Request statements on delinquent accounts and forward irreconcilable accounts for legal action
• Review and update credit and loan files

What\xe2\x80\x99s in it for you?

• Competitive salary
• Additional language premium for bilingual candidates
• Paid training
• Commission, contests and bonus plans
• Limited work from home opportunities are available
• Vacation within the first year
• Great benefits including medical, dental and optical plans
• Friendly and fun work environment
• Opportunities for advancement

About us: Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 400 employees in 4 offices across Canada. Total Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to offering equal employment opportunities and fostering an inclusive, equitable and accessible environment. We welcome applications from persons representing the diversity of our community. Please notify us if you require accommodation at any time during the recruitment process. For more on this and other employment opportunities at Total Credit Recovery Limited please visit our website.