Job Description

Bilingual Data & Customer Support Administrator (English/French)

Mississauga Full-time On-site

Why join Chubb Fire and Security? At Chubb Fire and Security Canada powered by API Group, we provide cutting-edge fire safety and security solutions to protect what matters to most to our clients across the nation. As a trusted leader in the fire and security industry, we have built a reputation for excellence, reliability, and innovation. Joining our team means being part of a leading provider of fire safety and security solutions, with opportunities for growth and advancement.

Our Core Values:

Protect people first Think steps ahead Own what we do Bring energy to challenges Win with integrity, together

Role Summary:

Our Mississauga office is currently recruiting a Bilingual Data & Customer Support Administrator in our ARC team who will provide timely panel configuration and account administration. This position provides support for Customers and interacts with various Internal teams, including Sales, Installation, and Field Technicians/Installers, ensuring efficient configuration, data management, account setup and Front-line support.

Key Job Responsibilities:

Commission and configure new customer accounts while facilitating ongoing system updates and enhancements. Maintain data accuracy and integrity by processing updates, corrections, and changes as required. Perform remote panel configurations, data entry, and ongoing maintenance to ensure accurate and up-to-date account records. Assist technicians and internal teams with troubleshooting and configuration support (via phone or remote sessions). Create and update compliance-related documentation (e.g., ULC certificates), ensuring accounts meet regulatory requirements. Monitor and support ongoing compliance with regulatory standards, including ULC requirements. Respond to internal and external requests via phone and email; manage and prioritize shared email inboxes. Support customer onboarding for portals (e.g., SMC Touch, MASweb), including credential setup and navigation assistance. Support key customers with credential management, access changes, and ongoing updates (e.g., Key Fob management).

Qualifications:

Post-Secondary Degree/Diploma in Business Administration, IT or any technical diploma is an asset 2+ years in technical support or data-administration role; alarm-industry experience an asset. Proficient with MS Office; familiarity with configuration software (e.g., Mastermind) preferred. Bilingual verbal and written-Bilingual English/French--professional phone and email etiquette. Motivated, detail oriented, and has highly developed organizational skills; Adaptable to changing environments, and comfortable in a high-volume environment.

Our offerings include

Competitive compensation and benefit package RRSP matching Employee Discounts Learning and Development opportunities Reward and Recognition Program A culture of performance & accountability A supportive and positive team environment

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

Criminal Background Check Reference Check
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

Company pension Dental care Disability insurance Employee assistance program Employee stock purchase plan Extended health care Life insurance Paid time off Profit sharing Tuition reimbursement Vision care
Application question(s):

Are you eligible to work in Canada?
Language:

Canadian French (required)
Work Location: In person