Bilingual Customer Service Specialist
Job Description
CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex customer challenges.
We are seeking
Cantonese/English and/or Mandarin/English bilingual
Customer Service Specialist to join our team. You will act as the concierge to our valued customers while assisting them with their banking needs.Core Responsibilities
Assist customers in a prompt, professional manner while ensuring a positive customer experience with each interaction Maintaining compliance and confidentiality Making appropriate outbound calls to assist existing customers Promote and explain services available that customers may not be taking advantage of. Follow established procedures and policies to ensure compliance with regulatory requirements. Meet and exceed individual and team performance metrics Stay up to date on banking products, services and system updates.
Qualifications
High school diploma or equivalent 2-3 yrs experience in customer service, preferably in a banking or call centre environment Above average skills in Microsoft and basic computer use.
Strong communication skills in required languages
Comfortable handling confidential financial informationHours of Operation
Monday through Friday between 7am and 7pm Saturday 9am - 3pm
This position may have the ability to work remotely or hybrid.
Our available positions advertised in Quebec in both languages as they are required for the position.
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Job Detail
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Job IdJD2500559
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCA, Canada
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EducationNot mentioned