Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Training starts on August 8th, 2023 !

Looking for a new challenge and want to join a Fortune 500 company focused on technology and innovation? At Global Payments, you\xe2\x80\x99ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a dynamic team as a bilingual customer service representative!

How we care about our people:

Real opportunities to grow professionally

Collaborative, friendly work environment with a relaxed, casual dress code

Benefits after 30 days

Health insurance

Short-Term and Long-Term disability coverage

Life insurance plans

Retirement savings programs

Employee stock purchase program

Employee assistance program

Tuition reimbursement program

Volunteering opportunities

Safe place for the LGBTQIA2+ community

Important information:

Schedule: 37,5hr per week, on a rotational basis, 365.

Work from the office: 3381 Steeles Avenue E. Toronto

Salary: 20$/h

What you will be contributing to the team:

Assist in the training of new merchants.

Identify and address customer inquiries regarding accounts.

Provide resolution to merchant issues or complaints, and escalate to management or appropriate team concerned for cases requiring further investigation.

Appropriately utilize internal systems and resources to accurately and effectively serve customers, and interpret merchant data.

Demonstrate knowledge of products, services, account research, Point of Sale operations/technical and account maintenance.

Educate merchants on policies, procedures, and products.

Accurately document customer conversations in appropriate systems.

Timely escalation of all department and system issues using the established reporting protocols.

Interact and liaise with various support groups within Global Payments in relation to resolution of a merchant concern.

Successfully complete additional skills training as required/requested.

Who you are:

Someone with 6-12 months of employment experience, preferably in a similar position.

Bilingual in English and French.

Available to work on a rotational basis, 24/7, 365.

A High School Graduate.

A great helper and listener.

Able to maintain customer service standards during high-pressure situations.

A positive member who loves to learn and share new things.

A strong communicator with great interpersonal skills.

A problem analyzer and solver by gathering relevant information systematically.

Able to work independently and make quick and accurate decisions.

Someone with strong analytical skills to troubleshoot issues.

Who we are:

Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It\xe2\x80\x99s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

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We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

#LI-Onsite

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments