Job Description

One of our government clients is looking for a Bilingual Customer Service Representative (Technology Services)
Length: 3 months contract with a possibility of extension
Location: Remote - Canada
Hours of Work: 35 hours per week

JOB SUMMARY
This position\'s main deliverable is to provide a high level of service to students and stakeholders accessing the Student Technology Service which provides individuals free access laptop and Internet Modem services on loan for their online courses. This position reports to the Director, Recruitment & Partnerships/Director, Student Information Hotline & Student Technology Service and works with the Student Information & Student Technology Service Officers, Sudbury Client Services.

ESSENTIAL DUTIES

• The Student Technology Service Assistant will focus 90% of their time supporting the technology loans process:
• Determining eligibility for students and stakeholders.
• Processing applications.
• Creating and maintaining user profiles within the Client Relationship Management tool.
• Maintaining the client/equipment Master List and Wait List.
• Processing approved equipment requests in inventory system and IT ticketing system and learner onboarding for dispatching.
• Processing equipment retrieval, shipping and returns.
• Responding to client inquiries.
• Capturing registrations during the application/approval process.
• Reporting on required statistics.
• Focus 10% of their time on administrative requirements:
• Participate and contribute to daily meetings to submit updates on each of your three central deliverables
• Flag any urgent or time-sensitive issues to your Director, Recruitment & Partnerships/Director, Student Information Hotline & Student Technology Service.
• Submit a Daily Update to your Director, Recruitment & Partnerships/ Director, Student Information Hotline & Student Technology Service, following an established format.

REQUIRED EDUCATION / EXPERIENCE / SKILLS

• Intermediate level of English and French (verbal and written) required
• Demonstrated experience in a customer service capacity on the phone, live chat and by e-mail including providing information on products and services, taking orders, and completely resolving service issues
• Excellent organization, verbal and written communication skills
• Post-secondary credential (minimum two-year college credential)
• Three (3) to five (5) years\' experience in a fast-paced customer service setting
• Emphasis on attention to detail and strict adherence to standardized policy and procedures
• Proven experience in handling confidential information
• Positive, energetic, self-starter
• Previous experience working with Client Relationship Management programs
• Knowledge of Microsoft Office Suite programs

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.

The recruiter in charge of this role is Prakash.

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.

Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!

Please note: Adherence to our end client\'s vaccination policy is a requirement.

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