Job Description

Join a fast-growing company, a Canadian leader in the distribution of scientific and laboratory equipment, serving clients across the country.
Are you fluent in both French and English? Do you take pride in delivering exceptional customer service and ensuring accurate and efficient order processing? Are you familiar with an ERP system (Epicor P21, SAP, CRM, AS400 or other)? If so, this opportunity is for you!
We are looking for a bilingual Customer Service Representative to join a dynamic team focused on collaboration and excellence. This hybrid position, based in Ville Saint-Laurent, combines in-office presence with remote work as needed.
You'll thrive in a stimulating environment where your attention to detail, customer focus, and team spirit will be highly valued.
Schedule: 40 hours/week, Monday to Friday.
Work location: Ville Saint-Laurent, hybrid model (3 days in office, 2 days remote).
Advantages

• Permanent position offering long-term job stability
• Innovative environment focused on cutting-edge projects and advanced technologies
• Learning opportunities through continuous training and collaboration with industry experts
• Meaningful impact by contributing to important projects in key sectors
• Evolving career with development opportunities and room for advancement
• Dental insurance to cover oral care needs
• Extended health insurance to support additional medical expenses
• Paid time off and matching RRSP contributions to support your well-being and financial future

Responsibilities

• Start each day by reviewing new customer requests, via phone or email, then process and verify orders using our internal CRM/ERP systems.
• Carefully validate orders, ensuring every detail is correct, while managing multiple tasks in a fast-paced environment.
• Respond to customer inquiries regarding products, delivery times, or procedures in a clear and professional manner.
• Use our ERP system to retrieve order information, such as the status of pending orders, tracking numbers, and delivery dates.
• Provide detailed product information, including substitution options and technical support if needed.
• Handle customer issues accurately, authorize product returns, and document the reasons for returns.
• Collaborate with internal teams (sales, logistics, inventory management) to ensure proper follow-up and timely delivery of orders.
• Contribute to customer satisfaction by offering quick, courteous, and efficient service, addressing their needs with care.

Qualifications

• Fluency in both French and English, both spoken and written, is required.
• 3 to 5 years of experience in an order desk or order processing role in a B2B environment is required.
• Experience with an ERP system (Epicor P21, SAP, CRM, AS400, or other) is essential.
• Proficiency in Microsoft Office Suite (Word, Excel) and strong internet research skills are necessary.
• Attention to detail and strong organizational skills are crucial for accurate data entry and efficient order management.
• Ability to manage multiple tasks simultaneously and adapt in a fast-paced environment with minimal supervision.
• Exceptional listening skills and the ability to think logically to resolve customer concerns effectively.
• A diploma or certificate in sciences is an asset.

Summary
Is this position right for you?

• Hybrid work after training
• Salary between \$40,000 and \$50,000, depending on experience
• Quick start date
• Fluent English and functional French required

Don't miss out on this opportunity and apply today!
Click "Apply Now" or send your resume to: pierce.ashton-kane@randstad.ca or apply directly online.
You can also contact me via LinkedIn: https://www.linkedin.com/in/pierce-ashton-kane-868361182
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.