Job Description

At Answer 365, we recognize the value of human interaction in customer service amidst today's automated communications landscape. Established since 1948 and based in Halifax, Answer 365 serves numerous businesses across North America with dedicated answering and call center services. We are currently expanding our team and seeking individuals to join us in delivering exceptional customer experiences.

Bilingual proficiency in French and English is essential

Responsibilities:

Provide timely and accurate information and assistance to incoming callers. Effectively assess and gather necessary information to address callers' needs. Adhere to quality guidelines to consistently deliver excellent service. Operate efficiently in various computer environments. Option for remote work post-training, contingent upon meeting standards and having reliable high-speed internet.

Requirements:

Bilingual proficiency in French and English is essential.

Display conscientiousness and empathy in customer interactions. Maintain a positive and professional demeanor. Possess proficient computer skills. Demonstrate superior communication and listening abilities. Exhibit strong customer service skills and problem-solving capabilities. Embrace a collaborative attitude and strong work ethic. Handle confidential information with professionalism.

Qualifications:

Motivated individual passionate about delivering exceptional customer service. Previous experience in a call center or customer service role preferred. High school diploma or equivalent education preferred.

Job Details:

Job Types: Full-time, Permanent Pay: Starting at $19.00 per hour Expected Hours: 32 - 48 hours per week Benefits: Medical/dental, long-term disability, life insurance, employee assistance program, opportunities for advancement Equipment provided Hours are between 12pm - 2am Upon completion of probationary / learning period, pay rate increases to $19.75 per hour . We evaluate our pay annually to ensure we are fair and consistent with the industry as well as recognizing the cost of living changes Bonus opportunities for meeting job requirements ranges $0.85 - $1.25 per hour worked in past 4 weeks paid monthly (Evaluated based on Key Performance indicators (KPI's) i.e. Quality, attendance, work efficiencies) Upon moving remote 50% or more, we subsidize your internet costs ($50 local providers, $100 where satellite is required) paid monthly Full time Remote workers have the choice to use own equipment or we will provide equipment Vacation accrual starts at 6% (3 weeks/15days) immediately, tracked on your pay statements so you can take time off with pay once accrued RRSP - you are eligible after 1 consecutive years' service, this is a company paid, there is no required contribution from the employee and no vesting period, as soon as it's deposited, it belongs to you. Once enrolled, you receive biweekly contributions of $0.50 for every hour worked towards your retirement

Education and Experience:

Education: Secondary school preferred. Experience: Minimum 1 year in call center and customer service roles preferred.

Work Location:

Remote
If you are a dedicated individual with a commitment to exceptional service and meet these qualifications, we encourage you to apply to join our Customer Service Team at Answer 365. We offer a supportive work environment, competitive pay, and opportunities for professional growth. Apply now and be a part of our team dedicated to providing outstanding customer care!

Job Types: Full-time, Permanent

Pay: From $19.25 per hour

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Application question(s):

Have you worked for Answer 365 in the past? Are you available full time? (includes weekends, holiday's) Are you fluent in English & French speaking, reading and writing? (Required)
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: Remote