Job Description

Company Description:

Herzing College has been a recognized leader in high quality, market-driven education programs for over 50 years. We currently offer programs in healthcare, business, legal studies, social media, 2D animation, and Web design and computer technology.

Herzing trades is also a part of Herzing College and it specializes in trades such as network cabling, HVAC, electrician, and plumbing.

Job Summary

:
We are seeking dedicated and enthusiastic

Bilingual Admission Support Representatives

to join our team. The ideal candidate will possess excellent communication skills in both

English and French, along with a strong commitment to providing exceptional customer service.

Please note before applying

:

You must be able to work between Sunday to Friday as hours will be scheduled as per business needs. You will need to have a computer/laptop and a headset, as equipment will not be provided.

This role involves assisting potential students with their journey to starting their education.

Duties:

Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner. Communicate effectively with customers ensuring clarity and understanding. Perform data entry tasks accurately to maintain up-to-date customer records. Utilize phone etiquette to engage customers professionally during calls. Analyze customer needs and provide appropriate solutions or recommendations. Making 80-100 calls per day in order to meet quota Collaborate with team members to improve overall service delivery and customer experience.

Skills:

Fully Bilingual proficiency in English and French Team player Strong phone etiquette and interpersonal skills for effective communication. Proven experience in customer service roles, demonstrating a commitment to excellence. Ability to analyze situations quickly and provide effective solutions. Experience with data entry and maintaining accurate records. A positive attitude, adaptability, and a willingness to learn in a fast-paced environment.
Join our team as a Bilingual Customer Service Associate where you can make a difference by helping prospective students with their education journeys! Only those selected to move forward will be contacted.

Job Types: Full-time, Part-time, Permanent

Pay: From $17.20 per hour

Expected hours: 20 - 40 per week

Additional pay:

Commission pay
Benefits:

Dental care Disability insurance Extended health care Paid time off Profit sharing Vision care Wellness program Work from home
Schedule:

Monday to Friday Weekends as needed
Education:

AEC / DEP or Skilled Trade Certificate (preferred)
Experience:

Call center: 5 years (required)
Language:

Fluent in French (required)
Work Location: Remote

Application deadline: 2025-06-30
Expected start date: 2025-07-05