Job Description

Job Summary:

The Monthly Customer Service Representative reports to the Monthly Department Manager and is responsible for the daily administration of monthly lot permits.

Main Job Tasks and Responsibilities

Answer incoming calls and respond to customer's service calls regarding registration/billing issues Document all call information according to standard operating procedures Research required information using available resources Document all call information according to standard operating procedures Provide excellent service using a high level of professionalism while striving to establish a positive rapport with every caller Resolve service-related issues by clarifying the customer's complaint, determining the cause of the problem, explaining and explaining the best solution to resolve the issue, speeding up the correction or adjustment, and following up to ensure it is resolved. the resolution Perform other customer service duties as assigned Deal directly with customers by telephone Deal directly with internal staff by telephone, either electronically or face to face. Obtain and evaluate all relevant information to handle payment and service inquiries Perform customer verifications Set up new customer accounts Direct requests and unresolved issues to the designated resource Prepare and distribute financial reports. Occasional off-site work for site start-up and year renewal.
Requirements: 2 to 3 years' experience Years of experience English/French language skills required Good computer knowledge Good command of MS Office Suite Excellent communication skills (verbal and written). Accountable and customer-oriented Good telephone mannerism Proactive, Self-motivated Works well in a team excels in a fast-paced environment, quick learner.

SKILLS AND QUALIFICATIONS

:

Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution. Must be Bi-Lingual (French) Excellent Communication and collaboration skills Customer service representatives shift hours 12:00Pm to 8:30Pm which includes 4-5 years in customer service environment 2-3 years in call center environment Good math skills with the ability to quickly perform basic calculations Ability to multi-task and work in a very fast paced environment Client orientation and ability to adapt and respond to different types of characters Excellent understanding of Microsoft Office and Outlook Strong organizational, attention to detail and time management skills Detail oriented, a quick learner, a quick thinker, efficient, has a good attitude and work ethic and have excellent problem solving skills Must be able to Clearance checks
Job Type: Full-time

Pay: $23.00 per hour

Benefits:

Dental care Extended health care Vision care
Work Location: In person