Job Description

L'opportunite - Votre carriere a Moneris

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Vous serez responsable d'offrir l'excellence du service a la clientele aux commercants de Moneris et de fournir un depannage et un soutien technique detailles pour les points de vente, ainsi qu'un soutien financier detaille pour les besoins de traitement quotidiens des clients. Vous serez egalement responsable de soutenir les objectifs globaux de service a la clientele fixes par le service, en offrant des conseils supplementaires, y compris la vente croisee de produits et de services.

La formation remuneree d'une duree de 10 semaines debutera le 26 janvier 2026. Les candidat(e)s retenu(e)s doivent etre disponibles pour toute la duree de la formation

Emplacement :

Vous travaillerez au bureau de Montreal, selon un horaire de travail conciliant les presences au bureau et le travail a distance.

Lien hierarchique:

Vous releverez du Chef d'equipe, service a la clientele

Vos responsabilites - Votre carriere a Moneris

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Fournir un soutien a nos clients commercants (les canaux de soutien peuvent etre la voix, le chat, le courrier electronique, les reseaux sociaux, les canaux integres de tiers et les canaux et technologies nouveaux/emergents). Promouvoir nos produits et services aupres de nos commercants, identifier les opportunites de vente croisee et de vente incitative et envoyer les pistes par les canaux appropries. Recueillir et documenter avec precision les informations fournies par les commercants, tout en utilisant des techniques efficaces de resolution des problemes afin de fournir une premiere reponse coherente aux demandes de service telephonique et aux questions techniques. Recueillir et documenter les informations des commercants, tout en utilisant des techniques de resolution de problemes pour fournir une premiere reponse coherente aux demandes de service telephonique et aux demandes techniques entrantes. Responsable de l'atteinte des objectifs individuels qui contribuent aux objectifs generaux de l'entreprise, y compris, mais sans s'y limiter, les objectifs de productivite, les objectifs d'assurance de la qualite, les objectifs de conformite, les objectifs d'absenteisme, les objectifs d'adhesion (ajout de la voix du client - sondages aupres des clients)

Votre profil - Votre carriere a Moneris

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1+ ans d'experience dans le domaine du service a la clientele, de preference dans un centre d'appels. Le bilinguisme en anglais et francais (lu, ecrit et parle) est requis. Comprehension des fonctionnalites, des logiciels et du materiel informatique (routeurs/modems/etc.). Capacite a travailler selon differents horaires, y compris les soirs, les week-ends et les jours feries.

Vos avantages - Votre carriere a Moneri

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A Moneris, nous croyons qu'il faut vous donner les moyens de reussir, tant sur le plan personnel que professionnel. En tant que membre de notre equipe, vous aurez acces a des ressources, a des occasions et a un environnement inclusif qui soutiendra votre perfectionnement et votre carriere.


Programme de remuneration globale complet, incluant des primes au rendement, des avantages flexibles a partir du premier jour de travail, et le choix entre un CSS (Compte Soins de sante) et un CDP (Compte de depenses personnel) Soutien a la planification de la retraite, comprenant des programmes de participation aux benefices avec contributions de l'entreprise et un regime de retraite a cotisation determinee Occasions de croissance et de perfectionnement, y compris un acces illimite a Coursera, des programmes de mentorat et une plateforme technologique interne pour projets a court terme Soutien complet au bien-etre, avec un programme d'aide aux employe(e)s et a leur famille, des soins de sante virtuels en tout temps et des initiatives de bien-etre au travail Reconnaissance et recompenses, avec des programmes de reconnaissance a l'echelle de l'entreprise, des avantages bancaires exclusifs aupres de RBC et de BMO, et l'acces a des reductions avantageuses pour le personnel

Your Moneris Career - The Opportunity

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We all know that it feels good to help someone. Why not make it a career and get paid for it?


As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support, detailed financial support for customer's daily processing needs. You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.

Paid training will start on January 26th, 2026. You must be available to attend the full 10 weeks training.

Location:

You will be based in our Montreal office, balancing in-office collaboration with remote flexibility.

Reporting Relationship

: You will report to the Team Lead, Customer Service

Your Moneris Career - What you'll do

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Provide contact centre support to merchant clients, (Support Channels may range from Voice, Chat, Email, Social, Integrated 3rd party and new channels and technology) Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer - customer surveys)

Your Moneris Career - What you bring

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1+ years of customer service experience preferably in a contact centre environment Fluent in French and English (reading, writing and verbal) is required Experience with computer functionality, software and hardware [routers/modems/etc.] Available to work on different shifts including evenings, weekends and holidays.

Your Moneris Career - What you get

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At Moneris, we believe in empowering you to succeed--personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.


Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA) Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts

Find out more about the work perks and benefits you get as a Moneris employee at

Moneris.com/careers

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#LI-Hybrid


#OPS-IND


Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.


We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.