Job Description

Job Category: Customer Services
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Location: Montreal, Canada (Hybrid)
In this position, you'll be based in the downtown Montreal office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at .
We give you a world of potential
We're a global business with a fast-paced, entrepreneurial culture, so adaptability and resilience are key. At Computershare, you'll be part of a supportive, close-knit team where your contributions are valued. We foster an inclusive environment that encourages connection, and a strong sense of belonging. If you're ready for a role that challenges and rewards, we'd love to hear from you.
As a Bilingual Customer Service Representative, you'll handle inbound and outbound calls, resolving issues by providing effective solutions and with no sales involved.
A role you will love
This is a 1-year contract role with a start date of December 1st, with potential for a permanent position based on performance and business needs. Renewal or conversion will depend on meeting key metrics and organisational priorities. Fluency in both English and Canadian French is required for this role.
Your training will be delivered virtually via Microsoft Teams. After that, the role will shift to a hybrid work model, where you'll be based in our downtown Montreal office for a minimum of three days per week. Shifts are scheduled Monday through Friday between 8:30am and 8:00pm. The salary for this role is $23 per hour.
Your key responsibilities include:
Respond promptly and professionally to telephone inquiries
Deliver accurate information and ensure client needs are met
Listen actively and ask relevant questions to identify needs
Resolve customer issues efficiently and effectively
Maintain and update shareholder accounts using internal systems
Escalate complex issues when necessary
Share customer feedback with the management team
Focus solely on customer service
Ensure attention to detail and accuracy in all interactions
What will you bring to the role?
We're a global company with an entrepreneurial mindset, which means we work in a fast-paced, ever-changing environment. To thrive here, you'll need to be resilient, adaptable, and comfortable with change.
We're looking for detail-oriented individuals who enjoy helping others and working in a process-driven role. Key skills for success include:
Excellent communication skills in French and English
Strong customer service approach-professional, courteous, and helpful
Experience in a call centre (preferred)
Post-secondary education
Ability to navigate multiple systems and applications
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Basic understanding of business or finance (an asset)
If you want to make a real impact through great customer service and grow your career in a supportive environment, apply now.
About Us:
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit for further information.

Skills Required