Job Description

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.Job Location: Mississauga, ONHydro employees can enjoy several benefits including:

• Medical, Rx, Dental, Disability, Life Insurance
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Pay range: To be discussed.Shifts Available and Hours: Onsite position, Monday to Friday, 8:00 AM - 5:00 PMJob Summary:Our Mississauga location is seeking a Bilingual (English & French) Customer Service Representative with at least 2+ years of experience. The key responsibilities include processing orders, managing customer accounts and inventories, issuing PO's and handling communications with vendors and customers. Experience in the manufacturing, customer base, along with strong computer skills, is preferred. The Bilingual Customer Service Representative will report to the Customer Service Senior Supervisor.Required Education/Experience:

• Diploma or relevant degree in Business Administration, Management, or any other field deemed pertinent (preferred).
• Minimum of 2 years of professional experience in customer service within manufacturing environment.

Preferred Skills/Qualifications:

• Strong computer proficiency, including MS Office suite, SAP, Oracle and AS400.
• Strong communication skills in both French and English (written and spoken).
• Relevant experience in customer service responsible for a customer base (an asset).
• Strong plannings skills and experience within inventory management.
• Strong interpersonal skills.

Job Responsibilities:

• Processing customer purchase orders.
• Order entry, order acknowledgment, part setup, pricing verification, etc.
• Managing customer accounts and communications via phone and email.
• Adapting and providing backup support for other accounts when necessary.
• Preparing quotations and follow up.
• Entering purchase order requisitions.
• Reporting and resolving customer complaints.
• Maintaining customer files.
• Collaborating effectively within a team environment.
• Performing other duties as assigned.

Care, Courage, & CollaborationAt Hydro We care about our People!We care about Safety!Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law.If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) 643-3602.or clickA job where you make a difference.
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions.Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter.to explore our world and the heart of our operations.Posted on: Mar 25, 2025Location:Mississauga, ON, CADepartment: Customer ServiceBusiness Area: Hydro Extrusions(EXSO)Legal Entity: Hydro Extrusion Canada Inc.Job Type: Permanent

Hydro