Job Description

Description
New opportunity with our client, a world-class manufacturer located in Markham. The company sources and sells globally across four continents. With its global sourcing power and state-of-art manufacturing facilities, the company can provide any customized solutions in large volume based on the client's needs. Full time, permanent opportunity. This is an In Office position. Salary: 60K - 63K, full benefits after 3 months and Pension Plan.
Responsibilities
The Bilingual Customer Service Representative will be providing product and service information and to resolve immediate product and service problems. Process orders in a timely matter to keep up with customer's demand.

• Provide exceptional inbound/outbound customer service to callers in a professional, efficient and courteous manner
• Ensure positive client experiences by answering any customer inquiries in a timely and efficient manner
• Effectively manage multiple accounts and provides customer support via email and telephone
• Resolve client's concerns and identify root causes of issues/dissatisfaction for future improvements
• Processes orders in the company ERP system
• Build sustainable relationships of trust through open and interactive communication
• Collaborate with various departments to ensure customer satisfaction and maximize productivity
• Other work as assigned by Customer Service Manager

Qualifications

• 2-5 years of work experience in a customer service-oriented role
• Bilingualism (English and French) is required. Candidate must possess excellent written and oral communication in English & French.
• Education: Post-secondary education is an asset
• Experience using an ERP System is an asset
• Outgoing personality, detail-oriented and strong judgment, tact, and diplomacy to handle difficult or challenging clients over the phone and in person
• Customer Focused: able to meet and exceed the needs of customers by delivering high-quality service. Able to establish and maintain an effective relationship with customers and gain their trust and respect
• Thrive in a fast-paced start-up environment. Naturally curious; you love learning and improving yourself
• Proactive problem solving and situational analysis
• Extremely punctual, reliable, and organized
• Ability to multi-task, prioritize, and manage time effectively

Skills Required